Unity Hub 2.3.0 Doesnt load my project

Unity Engine
1

Hello,

I updated the Hub from 2.2 to 2.3.0 and now my project wont load. It works if i try to create a new empty project.
Unity version 2019.2.13f1
I tried restarting my PC and reinstalling the Unity Hub.

When i click to open my project it shows the loading screen, but then switches back to the hub after 2 seconds.

Any other ideas?

2 Likes
2

Same problem after updating to 2.3.0, I have researched all forum and google but nothing helped.

What happened:

  1. Unity hub didn’t recognized my license. For old license it said something like “Machine not matching with this license”.
  2. I created new license and tried to open project from hub. It launches unity splash screen, after few seconds UnityHub restarting and at bottom appears text “unity is already in list. you cannot locate the same version”, and that’s it, nothing happening after that.

What I have tried:

  1. Fully deleted all unity editors and unity hub.
  2. Cleared all files and registers related to unity from AppData and this like folders.
  3. Reinstalled Hub (different versions). Installed different versions of unity.
  4. Almost every solutions from posts like this unity is already in list. you cannot locate the same version

My OS: Windows 10
License: Personal

PS:
Just saw announcement of 2.3.0 and at “Whats Fixed” part:

  • Windows license activation errors
  • “Unity is already on the list.” error on project open

Thats funny, I relatively new to unity but never met any problem with Hub before and loved this soft :slight_smile:

Hope you guys will help soon.

3

im having the same exact problem

edit: followed instructions here : unity is already in list. you cannot locate the same version

I had switched from Ethernet to WiFi and I guess it didn’t like that? enabled my Ethernet adapter again and it is working now.

4

Thank you for information fuzymarshmello.

Before problem appeared, I connected new USB-hub with Ethernet port to my laptop. Seems like this is the reason of the problem. I have tried different things like disconnected it, delete new ports from device manager, connected again and many other tricks but nothing helped.

So, anyone reading this, do not connect any new device with wan ports to your computer. Otherwise you will lose access to your projects :slight_smile:

5

Hello guys ! We are sorry for the inconvenience. We will investigate into this issue :slight_smile:

6

Hello everyone,

We’re sorry you’re experiencing issues with Unity Hub. Let’s figure out what’s going on together.

Please try this workaround and let me know if it solves the problem. We’re going to revoke the Unity license and go through the licensing flow again. Occasionally the license gets confused due to hardware changes or a major OS update.

First, open Unity Hub and navigate to Preferences. Now access the License Management menu and click the Return License button. Confirm the selection and wait for the process to finish.

5558503--572827--01-revoke.gif

Now restart the Hub and go back to License Management (to use a shortcut, you can click the Manage License on the toast notification). Click the Activate New License button and select the license tier you’ve been using. Input the serial number if necessary and click Done. Wait for the process to finish.

5558503--572830--02-activate.gif

At this point, try quitting the Hub and relaunching it. Try to open your project again.

5558503--572833--03-quit.gif

Please let us know if this addresses your problem!

2 Likes
7

@BasilUnity That worked - thank you!

1 Like
8

@BasilUnity Thank you very much for willing to help.

I did every step from instructions you provided. But result still the same. I’m attaching screen record of what is happening after instructions.

richmisguideddogwoodtwigborer

9

@Jasur_Challenges Appreciate you trying this workaround. Thanks for the update!

Have you already reached out to support@unity3d.com by any chance? To take your issue to the next step, we’d need your logs for Unity Hub, Unity Editor and Unity Licensing Client. It’s best if you create a support ticket and send them the logs so we can take a better look at the problem over here.

10

Hey @BasilUnity , I have the exact same issue as @Jasur_Challenges
I tried reactivating the license following the instructions but it didnt work.
Joris from Unity support is trying to help me but we are stuck, please let us know if you find another solution.

11

@BasilUnity I did. There is nothing new so far. They suggested exact same instruction as you provided. But it didn’t helped yet.

12

Worked for me too! thanks!

13

Thanks for the update @u1257351 and @Jasur_Challenges

Would you mind posting your logs in the thread?

We’re looking for these three files:

  • info-log.json (Hub usage logs)

  • Editor.log (Editor usage logs)

  • Unity.Licensing.Client.log (Licensing Client logs)

To find these files, navigate to the following directories depending on your OS.

Unity Hub:

  • Windows: %APPDATA%\UnityHub\logs\
  • macOS: ~/Library/Application\ Support/UnityHub/logs/
  • Linux: ~/.config/UnityHub/logs/

Unity Editor:

  • Windows: %LOCALAPPDATA%\Unity\Editor\
  • macOS: ~/Library/Logs/Unity/
  • Linux: ~/.config/unity3d/

Unity Licensing:

  • Windows: %LOCALAPPDATA%\Unity\
  • macOS: ~/Library/Logs/Unity/
  • Linux: ~/.config/unity3d/Unity/

If you’re not comfortable posting the logs here, please send them directly to Unity support instead.

We all really want to get to the bottom of this!

14

Hi @BasilUnity ,
I’m uploading 3 files with zip. I think you can see that I have tried different things to solve the issue. Hope it will not causes difficulties.
Thank you for attention.

5573008–575155–logs.zip (68.1 KB)

15

Thanks for the prompt response, @Jasur_Challenges ,

The logs you sent us informs us of the nature of the problem but not what the problem actually is. We’d really appreciate this last bit of information from you.

Can you run the following command in PowerShell?

Get-WmiObject MSFT_NetAdapter -Namespace root\StandardCimv2 | select Name,InterfaceIndex,InterfaceDescription,InterfaceOperationalStatus,NetLuidIndex,NetLuid,ConnectorPresent,PermanentAddress,NetworkAddresses | Sort-Object NetLuidIndex | ft

Please note that this is one long line rather than two separate commands. Please try it on your machine and reply with your output. Your help would be greatly appreciated!

16

Here is the output.

5573770--575647--SharedScreenshot.jpg
5573770--575647--SharedScreenshot.jpg1438Ă—96 45.4 KB

@BasilUnity I attached new image. I noticed previous image was not correct :slight_smile:

17

@BasilUnity Here are my Logs:

Unity support stopped replying to my emails 3 days ago, idk what happened…

Ive been stuck for 10 days now without being able to work on my project, i hope we find a solution…

5575363–575596–Unity_Logs.zip (55.6 KB)

5575363--575602--zzz.PNG
5575363--575602--zzz.PNG1023Ă—143 5.92 KB

18

@BasilUnity I also managed to catch this error that pops up for less than a second. I dont know if it helps

5575483--575620--zzzzzzz.PNG
5575483--575620--zzzzzzz.PNG904Ă—129 10.9 KB

19

Solved for me
What I did:

  1. Opened “Unity.lic” file from “C:/ProgrammData/Unity” with text editor.
  2. Here i found "Binding Key=“5” value. It was different from my primary network adapter’s Mac Address.
  3. With command for PowerShell provided by @BasilUnity I checked, which of adapters has matching “permanent address” to "Binding Key=“5” value. It was “XBox Wireless Adapter for Windows”.
    Use this command in PowerShell:
  1. Deleted this adapter from “Device Manager” (win+x).
  2. Opened UnityHub and it is automatically said that license is incorrect and machine not matching.
  3. Activated New Licence from hub.
  4. That’s it, seems everything is working properly now.

Also information if anyone will need.
I restarted my PC and checked “XBox Wireless Adapter for Windows” from device manager. It’s reinstalled automatically. But UnityHub still works fine.

Thank you @BasilUnity and all for help and giving me direction.

5 Likes
20

@Jasur_Challenges : No need to thank me, you pretty much did all the work by yourself! I was wondering if this is caused by the XBox Wireless Adapter for Windows but wanted to check something first before suggesting a workaround. All that to say: thank you for figuring out the solution and posting it. :slight_smile: