Unity Hub and School Antivirus

Unity Engine
1

Hello,
Unity Hub has quit launching on my laptop which is a school issued laptop with the faculty permissions that are established by our IT department. I have uninstalled and reinstalled Unity Hub and am in the same position. Currently if I double click Unity Hub a loading icon will appear for a few seconds and disappear, nothing else will happen. Some more information that may be of help:

  • I have checked C:\Users%user name%\AppData\Roaming\UnityHub\logs but the folder is empty, i have also checked C:\Users%user name%\AppData\Roaming\Unity Hub\logs that folder is empty as well
  • I have double checked the path environment variables and c:\windows\system32 is present
  • I have double checked the COMSPEC environment variable and it is correctly assigned to the location of cmd.exe
  • I have tried running as adminstrator

We have Cb Defense installed as an antivirus system on the computers and I have gotten a notification in there that cmd.exe has been blocked. Is it possible that Unity Hub is not running as a result of Cb Defense blocking cmd.exe or could there be another cause?

Any help or suggestions on this would be greatly appreciated.

thank you

2

It’s possible, you will want to check with your IT department

1 Like
3

As an update for anyone else that may encounter a similar issue, the IT department resolved the issue by whitelisting Unity Hub and Unity in general.