Unity Hub Ate My Unity Pro License...

Unity Engine
1

Installed Unity Hub on my PC with an existing Unity version installed 2017.3.1p1, Unity Hub asked for a license key (have one use PC and one on Mac), so I revoked my license on the already installed version and then added it into Hub. However Hub won’t launch any Unity versions and when I try to put the key back into Unity 2017 it won’t take it (Key already used).

I have a Unity support ticket on it (#472186), which I submitted on Saturday at 1AM and still have heard nothing back on it (Tuesday 3PM EST). I really need that serial key to be usable to push out updates on Steam without Unity Splash Screen.

Would love if someone at Unity could help me out with this.

2

Hi blueteak,

Sorry for the delay, I’m getting you help for your problem, meanwhile can you send me your logs (in %APPDATA%\Unity Hub\logs) please?

3

Sorry, issue was on the desktop and traveling for GDC, I will send this when I return, however in trying to solve the problem I uninstalled and reinstalled Unity Hub, hopefully it didn’t clear the logs.

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