Unity Hub can't find my Unity instalation on my machine

Unity Engine
1

Hello there:

I just downloaded and installed the Unity Hub beta, and it seems that the program has a problem to find (or to link) Unity versions that were already installed on my machine.

I have Unity 2017.1.0f3 and 2018.1.0b3 versions installed on a secondary hard disk, in my computer with Windows10 as it’s OS. Inside Unity Hub I click on “Locate a Version”, go though the folders to find the Unity.exe of the version i want to add, I select it and click and on “Select Editor”, but the Unity Hub still shows the list completely clear and asking for me to either install, or locate my Unity versions.

Am I doing something wrong or it’s a flaw from the beta?

2 Likes
2

Sounds like a bug. That’s how I went about adding installed versions of Unity and they’re all appearing in the list.

3

Same problem here.

4

Same on my side.

5

Looks like a bug. The team will try to reproduce the issue.

1 Like
6

problem here too

7

@Darkness-Seeker @ @JakubSmaga @doublegumbo

Could you please tell me which specific version of the Editor you attempt to locate ?

8

2018.1.0b4, Already fixed it by reinstalling it from the Hub.

9

@mathieub 2017.3.0f3. Looks like it works with installed versions through the Hub but not preinstalled version before I installed the hub.

10

Hi,
After you attempt to locate your locate Unity.exe, Does Unity Hub return an error message such as access denied or cannot locate file?

11

@joeksy nothing happens. the open window closes and you’re left back at the Installs section. I even tried running as administrator but no luck there.

12

We will try to reproduce your case. We will also look into ways to better diagnose these issues.

13

I am also experiencing the same problem. But I’m trying to find the 2017.2.0f3 version.

14

I have the same problem with version 5.6.1p1 which is listed as 5.6.1.49652 in the “On my machine” list. It Hub does list projects as last having been opened with 5.6.1p1, but fails to recognise that I have this version installed when I try to open them.

15

I had the same thing with both 2017.1.1f1 and 2017.2.0f3, but they were installed on my D: drive while the Hub installed itself on the C: drive (not sure if that means anything). Anyways, when I tried to locate these installations nothing would happen after selecting the Unity.exe. When I moved the installations from the D: drive to the Hub folder, it auto-located them on startup.

1 Like
16

Yeah. It could be an issue where it won’t detect installations on a different drive / partition.

17

I second the issue being that it is on a separate drive / partition. My C drive is for OS only, and I noticed that the hub will only install engines to the C drive and will not notice them if they are on a separate drive.

18

Just want to add that for me everything is installed on my C drive. I do have my projects on my D drive though, so maybe there’s still a disconnect there?

19

I have the same issue here. Unity on C: projects on D: and the hub can’t find Unity installations when I select the exe file.

20

Hi @ ,
With the Unity Hub v0.12.0, it is now possible to better track the issue.
Assuming you have updated your Unity Hub to the latest, I would like to kindly ask the following:

  • Reproduce the issue
  • Opens a bug report using unity.bugreporter.exe under any of your Editor folder, /BugReporter (or open from the Editor using Help - Report a Bug…)
  • Attach the info-log.json under C:\Users\USERNAME\AppData\Roaming\UnityHub\logs in the Report
  • Post the bug number here

Thanks for your help and patience

1 Like