Unity Hub does not launch Unity

Hi all,

I’m start with Unity learning, after spent 2h yesterday with an Unity Hub bug (didn’t open), today I discovered that after a project creation, if you try to reopen the project, just the Unity´s splash screen is shown: the hub minimizes and nothing happens

This is so **frustrating :(**I really not understand all this bugs, I tried also to install the latest LTS version but it doesn’t work also.

Thanks for any help in advance :sweat_smile:

Hi again, here is a complete log entry on an unsuccessful project open:

{
    "moduleName":"App",
    "level":"info",
    "message":"[ 'Checking arguments for Windows custom URI scheme' ]",
    "timestamp":"2019-12-10T17:39:03.231Z"
}{
    "moduleName":"App",
    "level":"info",
    "message":"[ 'No custom URI argument found' ]",
    "timestamp":"2019-12-10T17:39:03.231Z"
}{
    "moduleName":"SystemInfo",
    "level":"info",
    "message":"[ 'Hub version: 2.2.1' ]",
    "timestamp":"2019-12-10T17:39:03.238Z"
}{
    "moduleName":"SystemInfo",
    "level":"info",
    "message":"[ 'Hub path: C:\\\\Program Files\\\\Unity Hub\\\\Unity Hub.exe' ]",
    "timestamp":"2019-12-10T17:39:03.238Z"
}{
    "moduleName":"SystemInfo",
    "level":"info",
    "message":"[ 'Intel(R) Core(TM) i7-7700 CPU @ 3.60GHz; Windows 10 (10.0.0) 64bit' ]",
    "timestamp":"2019-12-10T17:39:03.247Z"
}{
    "moduleName":"HubSettings",
    "level":"info",
    "message":"[ { cloudEnvironment: 'production',\n    accessTokenIntervalPeriod: 5000,\n    servicesUrlInterval: 900000,\n    hubConfigInterval: 3600000,\n    releasesRefreshInterval: 3600000,\n    recentProjectInterval: 60000,\n    downloadClusterInterval: 1000,\n    downloadEditorInterval: 1000,\n    refreshTokenValidity: 2592000000,\n    checkForUpdateInterval: 43200000,\n    sendAnalyticsEventsInterval: 60000,\n    maxSizeForAnalyticsQueue: 500,\n    downloadRequestTimeout: 30000,\n    globalConfigFolder: 'C:\\\\ProgramData\\\\Unity\\\\config' } ]",
    "timestamp":"2019-12-10T17:39:03.257Z"
}{
    "moduleName":"CloudConfig",
    "level":"info",
    "message":"[ 'Cloud Config endpoint: https://public-cdn.cloud.unity3d.com/config/production' ]",
    "timestamp":"2019-12-10T17:39:03.257Z"
}{
    "moduleName":"SystemInfo",
    "level":"info",
    "message":"[ 'Hub process is running in User mode' ]",
    "timestamp":"2019-12-10T17:39:03.284Z"
}{
    "moduleName":"LocalConfig",
    "level":"info",
    "message":"[ 'Local Config endpoint: https://public-cdn.cloud.unity3d.com/hub/prod/hubConfig.json' ]",
    "timestamp":"2019-12-10T17:39:03.342Z"
}{
    "moduleName":"AutoUpdater",
    "level":"info",
    "message":"[ 'Init' ]",
    "timestamp":"2019-12-10T17:39:03.346Z"
}{
    "moduleName":"AutoUpdater",
    "level":"info",
    "message":"[ 'Look for Hub updates from app-update.yml -> url' ]",
    "timestamp":"2019-12-10T17:39:03.346Z"
}{
    "moduleName":"AutoUpdater",
    "level":"info",
    "message":"[ 'Checking for hub updates' ]",
    "timestamp":"2019-12-10T17:39:03.346Z"
}{
    "moduleName":"AutoUpdater:EventHandler",
    "level":"info",
    "message":"[ 'Checking for update' ]",
    "timestamp":"2019-12-10T17:39:03.347Z"
}{
    "moduleName":"TokenManager",
    "level":"info",
    "message":"[ 'Init' ]",
    "timestamp":"2019-12-10T17:39:03.348Z"
}{
    "moduleName":"TokenManager",
    "level":"info",
    "message":"[ 'Done init' ]",
    "timestamp":"2019-12-10T17:39:03.349Z"
}{
    "moduleName":"Download",
    "level":"info",
    "message":"[ 'Init' ]",
    "timestamp":"2019-12-10T17:39:03.350Z"
}{
    "moduleName":"EditorManager",
    "level":"info",
    "message":"[ 'Init' ]",
    "timestamp":"2019-12-10T17:39:03.357Z"
}{
    "moduleName":"Releases",
    "level":"info",
    "message":"[ 'Releases endpoint: https://public-cdn.cloud.unity3d.com/hub/prod/releases-win32.json' ]",
    "timestamp":"2019-12-10T17:39:03.357Z"
}{
    "moduleName":"EditorList",
    "level":"info",
    "message":"[ 'init' ]",
    "timestamp":"2019-12-10T17:39:03.370Z"
}{
    "moduleName":"EditorFolderScanner",
    "level":"info",
    "message":"[ '1 out of 1 valid paths found in path: C:\\\\Program Files\\\\Unity\\\\Hub\\\\Editor' ]",
    "timestamp":"2019-12-10T17:39:03.373Z"
}{
    "moduleName":"Installer:ReleaseFileIO",
    "level":"info",
    "message":"[ 'read C:\\\\Program Files\\\\Unity\\\\Hub\\\\Editor\\\\2019.2.15f1\\\\modules.json' ]",
    "timestamp":"2019-12-10T17:39:03.373Z"
}{
    "moduleName":"customInstallLocation",
    "level":"info",
    "message":"[ 'Cannot scan custom location (no path set).' ]",
    "timestamp":"2019-12-10T17:39:03.374Z"
}{
    "moduleName":"LocatedEditorStorage",
    "level":"info",
    "message":"[ '0 located Editors found in storage' ]",
    "timestamp":"2019-12-10T17:39:03.375Z"
}{
    "moduleName":"EditorApp",
    "level":"info",
    "message":"[ 'Init' ]",
    "timestamp":"2019-12-10T17:39:03.377Z"
}{
    "moduleName":"Auth",
    "level":"info",
    "message":"[ 'Init' ]",
    "timestamp":"2019-12-10T17:39:03.377Z"
}{
    "moduleName":"LicenseClient",
    "level":"info",
    "message":"[ 'Init' ]",
    "timestamp":"2019-12-10T17:39:03.449Z"
}{
    "moduleName":"LicenseFSM",
    "level":"info",
    "message":"[ 'uninitialized --> initializing' ]",
    "timestamp":"2019-12-10T17:39:03.450Z"
}{
    "moduleName":"LicenseClient",
    "level":"info",
    "message":"[ 'License initialized' ]",
    "timestamp":"2019-12-10T17:39:03.498Z"
}{
    "moduleName":"LicenseFSM",
    "level":"info",
    "message":"[ 'initializing --> licenseValid' ]",
    "timestamp":"2019-12-10T17:39:03.499Z"
}{
    "moduleName":"LicenseClient",
    "level":"info",
    "message":"[ 'New license verified' ]",
    "timestamp":"2019-12-10T17:39:03.499Z"
}{
    "moduleName":"learnContentService",
    "level":"info",
    "message":"[ 'Learn content endpoint: https://learn.unity.com/api/learn/hublist' ]",
    "timestamp":"2019-12-10T17:39:03.499Z"
}{
    "moduleName":"RestServer",
    "level":"info",
    "message":"[ 'Init' ]",
    "timestamp":"2019-12-10T17:39:03.499Z"
}{
    "moduleName":"RestEventRouter",
    "level":"info",
    "message":"[ 'subscribing to: license.change' ]",
    "timestamp":"2019-12-10T17:39:03.499Z"
}{
    "moduleName":"RestEventRouter",
    "level":"info",
    "message":"[ 'subscribing to: project.opened' ]",
    "timestamp":"2019-12-10T17:39:03.499Z"
}{
    "moduleName":"RestEventRouter",
    "level":"info",
    "message":"[ 'subscribing to: project.create' ]",
    "timestamp":"2019-12-10T17:39:03.499Z"
}{
    "moduleName":"RestEventRouter",
    "level":"info",
    "message":"[ 'subscribing to: project.createTemp' ]",
    "timestamp":"2019-12-10T17:39:03.499Z"
}{
    "moduleName":"RestEventRouter",
    "level":"info",
    "message":"[ 'subscribing to: project.openedFromCloud' ]",
    "timestamp":"2019-12-10T17:39:03.499Z"
}{
    "moduleName":"RestEventRouter",
    "level":"info",
    "message":"[ 'subscribing to: main-window.change' ]",
    "timestamp":"2019-12-10T17:39:03.500Z"
}{
    "moduleName":"WebSocketService",
    "level":"info",
    "message":"[ 'starting listening for request' ]",
    "timestamp":"2019-12-10T17:39:03.502Z"
}{
    "moduleName":"HubIPCService",
    "level":"info",
    "message":"[ 'Init' ]",
    "timestamp":"2019-12-10T17:39:03.502Z"
}{
    "moduleName":"UnityIPCServer",
    "level":"info",
    "message":"[ 'IPC Server Unity-hubIPCService started' ]",
    "timestamp":"2019-12-10T17:39:03.504Z"
}{
    "moduleName":"LocalProject",
    "level":"info",
    "message":"[ 'Init' ]",
    "timestamp":"2019-12-10T17:39:03.505Z"
}{
    "moduleName":"WindowManager",
    "level":"info",
    "message":"[ 'Init' ]",
    "timestamp":"2019-12-10T17:39:03.517Z"
}{
    "moduleName":"SignInWindow",
    "level":"info",
    "message":"[ 'Init' ]",
    "timestamp":"2019-12-10T17:39:03.517Z"
}{
    "moduleName":"CloudAnalytics",
    "level":"info",
    "message":"[ 'Init' ]",
    "timestamp":"2019-12-10T17:39:03.517Z"
}{
    "moduleName":"NetworkInterceptors",
    "level":"info",
    "message":"[ 'Init' ]",
    "timestamp":"2019-12-10T17:39:03.517Z"
}{
    "moduleName":"TrayMenu",
    "level":"info",
    "message":"[ 'Init' ]",
    "timestamp":"2019-12-10T17:39:03.518Z"
}{
    "moduleName":"ApplicationRouteHelper",
    "level":"info",
    "message":"[ 'hadOnboarding is false' ]",
    "timestamp":"2019-12-10T17:39:03.539Z"
}{
    "moduleName":"ApplicationRouteHelper",
    "level":"info",
    "message":"[ 'Getting initial route for Main Window' ]",
    "timestamp":"2019-12-10T17:39:03.539Z"
}{
    "moduleName":"ApplicationRouteHelper",
    "level":"info",
    "message":"[ 'Loading default page' ]",
    "timestamp":"2019-12-10T17:39:03.545Z"
}{
    "moduleName":"Auth",
    "level":"info",
    "message":"[ 'Successfully logged in' ]",
    "timestamp":"2019-12-10T17:39:04.064Z"
}{
    "moduleName":"front-end",
    "level":"error",
    "message":"[ undefined, undefined, undefined ]",
    "timestamp":"2019-12-10T17:39:04.224Z"
}{
    "moduleName":"AutoUpdater:EventHandler",
    "level":"info",
    "message":"[ 'No update available' ]",
    "timestamp":"2019-12-10T17:39:04.424Z"
}{
    "moduleName":"LocalProject",
    "level":"info",
    "message":"[ 'openProject projectPath: C:/Users/rrica/unity/Test, current editor:',\n  undefined ]",
    "timestamp":"2019-12-10T17:39:05.035Z"
}{
    "moduleName":"RestEvent:Project",
    "level":"info",
    "message":"[ 'onProjectOpen data:',\n  { projectPath: 'C:/Users/rrica/unity/Test' } ]",
    "timestamp":"2019-12-10T17:39:05.035Z"
}{
    "moduleName":"UnityIPCServer",
    "level":"info",
    "message":"[ 'client process has connected to Unity-hubIPCService!' ]",
    "timestamp":"2019-12-10T17:39:05.122Z"
}{
    "level":"error",
    "message":"Unhandled promise rejection, reason: The value of \"byteLength\" is out of range. It must be >= 1 and <= 6. Received 8\n\tstack RangeError [ERR_OUT_OF_RANGE]: The value of \"byteLength\" is out of range. It must be >= 1 and <= 6. Received 8\n    at boundsError (internal/buffer.js:58:9)\n    at Uint8Array.readUIntLE (internal/buffer.js:80:3)\n    at WindowController._sendMainWindowHandleData (C:\\Program Files\\Unity Hub\\resources\\app.asar\\src\\services\\localIPC\\controllers\\window.js:104:30)\n    at WindowController.show (C:\\Program Files\\Unity Hub\\resources\\app.asar\\src\\services\\localIPC\\controllers\\window.js:53:12)\n    at processTicksAndRejections (internal/process/task_queues.js:86:5)",
    "timestamp":"2019-12-10T17:39:05.990Z"
}{
    "moduleName":"front-end",
    "level":"error",
    "message":"[ undefined, undefined, undefined ]",
    "timestamp":"2019-12-10T17:39:06.650Z"
}{
    "moduleName":"LocalProject",
    "level":"info",
    "message":"[ 'openProject projectPath: C:/Users/rrica/unity/Test, current editor:',\n  undefined ]",
    "timestamp":"2019-12-10T17:39:11.903Z"
}{
    "moduleName":"RestEvent:Project",
    "level":"info",
    "message":"[ 'onProjectOpen data:',\n  { projectPath: 'C:/Users/rrica/unity/Test' } ]",
    "timestamp":"2019-12-10T17:39:11.904Z"
}{
    "moduleName":"UnityIPCServer",
    "level":"info",
    "message":"[ 'client process has connected to Unity-hubIPCService!' ]",
    "timestamp":"2019-12-10T17:39:11.989Z"
}{
    "level":"error",
    "message":"Unhandled promise rejection, reason: The value of \"byteLength\" is out of range. It must be >= 1 and <= 6. Received 8\n\tstack RangeError [ERR_OUT_OF_RANGE]: The value of \"byteLength\" is out of range. It must be >= 1 and <= 6. Received 8\n    at boundsError (internal/buffer.js:58:9)\n    at Uint8Array.readUIntLE (internal/buffer.js:80:3)\n    at WindowController._sendMainWindowHandleData (C:\\Program Files\\Unity Hub\\resources\\app.asar\\src\\services\\localIPC\\controllers\\window.js:104:30)\n    at WindowController.show (C:\\Program Files\\Unity Hub\\resources\\app.asar\\src\\services\\localIPC\\controllers\\window.js:53:12)\n    at processTicksAndRejections (internal/process/task_queues.js:86:5)",
    "timestamp":"2019-12-10T17:39:12.854Z"
}{
    "moduleName":"front-end",
    "level":"error",
    "message":"[ undefined, undefined, undefined ]",
    "timestamp":"2019-12-10T17:39:13.532Z"
}{
    "moduleName":"HubIPCService",
    "level":"info",
    "message":"[ 'socket has disconnected: [object Object] , false!' ]",
    "timestamp":"2019-12-10T17:39:15.777Z"
}{
    "moduleName":"LaunchProcess",
    "level":"info",
    "message":"[ 'child process exited with code 0' ]",
    "timestamp":"2019-12-10T17:39:15.786Z"
}

same here. 2019.3.0f1 or 2019.2.15 or not starting

Hi @Gontz , fyi the user @TheWarper has uploaded a link of the v2.0.4 Unity hub, which works perfect for me: