In multi user environment the Hub not works as in single user environment.
If one user logged in, the second user cannot log in to Unity Account in Unity HUB because the login window will be blank.
If each user logged in, only the first user can acces Collaborate, the second logged in user will get an error message, what says he/she must install Unity HUB, but it is already installed, and running.
Steps to reproduce:
Install Unity HUB with User1 and log in to the Unity Account.
Download Unity 2019.3.1f1.
Create another Windows user account, and switch to other account (don’t log out from first account).
Open Unity Hub, and try to login to Unity account. The login window will be empty.
Restart the machine, log in only with User2, open Unity HUB and log in to Unity Account, it will work now. Installs will be empty, but with Locate you can add the previously installed editor.
Open a project in Unity.
Switch to User1 (don’t log out from User2 account).
Open Unity HUB and open a different project than User2.
Try to upload/download Collab. It will say to Sign in to access Collaborate.
Click Sign in… button, and a message will pop up what says You must install Unity Hub to sign in and use Unity services.
Tested with Windows 10 1909 and Windows Server 2019 Standard 1809
Unity Hub 2.2.2
Unity Editor 2019.3.1f1
Free and Pro accounts
Thanks for your reply.
A month ago I opened a bug about this (case number: 1220112), there isn’t any answer yet
Can you please estimate me an time when it will be checked?
Or suggest any workaround for this while it is solved?
So, I just discussed with the team, it’s not an easy fix…. the workaround for now is to quit Hub process entirely before switching accounts or sign-out from the OS account before login-in. We will work on this fix as soon as we can (we have so many tasks in our backlog that are estimated to be more prior, sorry ).
I linked the fogbugz report to our QA and they will keep on updating it so that you can follow its progress.
We are sorry for the inconvenience ! Thanks again for following up !
Hi @safaGH . Is there a place we can see the progress on this fix and possibly giving you more info if you need them. It looks like the issue linked in this thread is now closed but the problem persists (in latest stable).
I can confirm that killing the Unity Hub processes and restarting the Hub and Editor works as a workaround.
Hi @safaGH
With the 2.3.2 version of the Unity HUB this issue come back and it is present in every newer version.
Is there any way I can get the Unity HUB 2.3.1 installer from somewhere to use that version?
Hi. Same problem here. I have a computer and installed Unity for me and my daughter (in the hopes of teaching her), but it seems having two system user accounts bugs Unity a lot. This behavior shouldn’t happen (I’m typing here using my daughter’s Unity account).
This is taking 4+ year to fix? Really? I’m having the exact same problem this morning, apparently nothing has been done to fix it ever since it was flagged.
Same here, we have a server with 4 users and when someone forgets to close hub on its account it does not let anyone else use hub, unbelievable this is happening since 2020
Same problem here. You can fix it by terminating all Unity processes (via the TaskManager) on the user who last used Unity Hub / Unity. However, it still remains an annoying problem.
).