Unfortunately my previous thread was closed prematurely, so I’ve created a follow up thread.
To get caught up check out Part 1 first.
Rob responded and I now have a second license… Unfortunately I wasn’t waiting for a second license, I was waiting for a refund.
Part 1 states this and so do my many unanswered phone messages and emails.
I replied to Rob 8 hours ago and have yet to hear back, so I’m back to needing to dispute the charge.
I hate that I have to put up a post publicly to get any traction on this. But if its the only way to get a response, I guess its the only way to do it.
So Unity, can I get my $1500 back?
Rob, and the majority of Unity’s support team, is in the UK so he won’t respond until tomorrow. Sorry that this is going so poorly for you.
Mark, I have emailed you directly, as I assume your emails aren’t reaching our Support system. Can you confirm you have received?
I have just replied. Can you please verify that you received my reply?
The upshot of this is that communication will be improved to prevent this harmless but mildly frustrating issue happening again 
For casual readers dropping by, I’d like to say Unity isn’t a bad company to business with, they’re great. Mistakes do happen though, not the end of the world.
I am sure this issue will have been taxing for all concerned but I’m also sure it will be resolved.
I agree hippocoder. I’m sure Unity is a great company. As I stated, I really love the product. It was just a bit frustrating feeling like my emails and phone calls were landing on deaf ears. Hopefully this will encourage them to look into the support just a bit more.