So our team implementing AR feature on our game using Unity MARS published to Android and iOS. Until recently, I think about a month ago, there was no problem. The AR functionality works fine. But recently we encounter crash when users access AR feature (AR feature implemented on separate scene).
We try to troubleshoot it, here are what we’ve found as of now :
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Crashes only persist on certain devices, and only on Android (as of now on iOS devices still works fine). We found out that the devices that crash have the same ARCore version, that is 1.26.212010383
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Usually on devices that don’t have ARCore compatibility, it only prompt user to install ARCore, not crash. And before access AR feature we already checking the AR compatibility, device that don’t support ARCore will go to another scene that use less accurate AR function (using gyro, not MARS). But the devices we stated above access scene that use MARS AR (because the do support ARCore).
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When we try track the cause of crash, we found that it most likely persist on MARS sessions script. We cannot edit the script so we are not sure where it happened.
Does anybody know the issue? We very much appreciate the help
