Unity on Mac get Error 500 while trying to activate Personal Edition license

Questions & Answers
1

Hi everyone,

I’ve just downloaded Unity for Mac. When the splash screen appeared, I’ve created a new account, then chosen a personal license, then answered to the survey. When I click on OK to activate Unity, it stucks on the survey page without accessing the final step.

I’ve checked the Editor.log in my Library/Logs/Unity, and it seems that Unity is getting an HTTP 500 from the Unity License server, and the local Oracle is getting an error while updating its records.

LICENSE SYSTEM [201659 11:11:55] Received https://activation.unity3d.com/license.fcgi?CMD=9&TX=5ac4b5262cbad4189af4fe20c641f67c&RX=617ded5ace85b48db10afb3b19b6ff5166078349

LICENSE SYSTEM [201659 11:11:55] Headers:
    HTTP/1.1 500 Internal Server Error
    Server: nginx/1.2.1
    Date: Mon, 09 May 2016 10:11:17 GMT
    Content-Type: text/html; charset=ISO-8859-1
    Content-Length: 526
    Connection: keep-alive
    Accept-Ranges: bytes
    X-Varnish: 4018457257
    Age: 0
    Via: 1.1 varnish
    Set-Cookie: SERVERID=varnish01; path=/


LICENSE SYSTEM [201659 11:11:55] Activation failure: DBD::Oracle::st execute failed: ORA-01403: no data found
ORA-06512: at "STORE.SN_SERIALS_BIU_01", line 98
ORA-04088: error during execution of trigger 'STORE.SN_SERIALS_BIU_01' (DBD NO_DATA: OCIStmtExecute) [for Statement "update sn_serials
                  set    cu_account_id = :cu_account_id,
                         hist_seq      = -2
                  where  sn_serial_id = :sn_serial_id" with ParamValues: :cu_account_id="6404431", :sn_serial_id="20184000"] at /home/oracle/perl/lib/Unity/License/Oracle.pm line 239.

	DBD::Oracle::st execute failed: ORA-01403: no data found
ORA-06512: at "STORE.SN_SERIALS_BIU_01", line 98
ORA-04088: error during execution of trigger 'STORE.SN_SERIALS_BIU_01' (DBD NO_DATA: OCIStmtExecute) [for Statement "update sn_serials
                  set    cu_account_id = :cu_account_id,
                         hist_seq      = -2
                  where  sn_serial_id = :sn_serial_id" with ParamValues: :cu_account_id="6404431", :sn_serial_id="20184000"] at /home/oracle/perl/lib/Unity/License/Oracle.pm line 239.

If I try to manually open that HTTPS url, I get “Could not find license.xml in /var/www/activation/ at /home/oracle/perl/lib/Unity/License/SystemInfo.pm line 59”.

Supposing that something went wrong during the registration/licensing phase, is there a way to completely remove any saved data in Unity about licensing and restart from scratch? I’ve already tried to delete the Saved State directory, but I was unsuccessful.

Thanks in advance for your help.

2

I’ve run into the same problem today after trying to update to 5.3.4, though under Windows. Windows however did not generate any error feedback - the install just did not proceed beyond the activation screen (well, it did once, but then hang on the survey screen).

Manual install by disabling the network then resulted in the same browser error as thareb93 described.

The license still works on a different machine,

Could be a server error on Unity’s side?