Unity Plastic SCM version control died on us during development: "Not connected, try reconnecting"

Unity Services
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1

Hello everyone! I have a very urgent problem and I will just paste what I have submitted to the official support for Unity version control. I hope someone can help us out and save our A****.

Subject: Urgent Assistance Needed: Unity Version Control Issues

Dear Unity Version Control Support,

We are experiencing a critical issue with our Unity project’s version control system, and we urgently require your assistance to resolve the problem. Please find the details of the issue below:

Our project’s Unity version control has become completely non-functional:

[Album] imgur.com

(Screenshot provided)

We are unable to access the version control on any of our devices, and the most recent version is not up to date. Additionally, we have encountered a strange error in the Plastic SCM app, and we are uncertain if our version control was even associated with the organization that appears to be causing the problem.

[Album] imgur.com

(Screenshot provided)

We attempted to copy the project using File Explorer and create a new Unity version control repository from the copied project. However, this did not resolve the issue, and we received the same error. It seems we were unable to create a new repository for the copied project, as it was still linked to the previous, non-functional repository.

[Album] imgur.com

(Screenshot of the new project showing the same issue)

Our priority is to regain access to our old repository or, at the very least, retrieve the latest committed version of the project. If that is not possible, we would be satisfied with decoupling the current project from the problematic repository and creating a new repository with the project’s current state on one of our devices.

This issue is causing a significant disruption in our development process, as our entire team is waiting for a resolution. As a last resort, we plan to create a new project tomorrow morning and manually transfer all assets from the old project, but we anticipate that this approach will lead to complications and consume a week of troubleshooting. We are therefore seeking your expert guidance to help us resolve this matter. Thank you in advance for your assistance.

To summarize, we have three main questions:

  • Is there a way to fix this issue and restore the functionality of our version control system?
  • Can we retrieve the last version that was uploaded/committed to version control?
  • Is it possible to decouple our project from the current, problematic version control repository?

We appreciate your prompt attention to this matter.

Sincerely,

banana111 Project Manager WanJolf2

2

Hi,

Just to confirm, you got some help from Unity Support and you were able to re-enable your subscriptions/organization, right?

Regards,
Carlos.

3

Same problem here this morning, last night everything was fine. Now I open Unity and I get this: Not Connected. Trying to re-connect… The button Try now is not working…

Any help would be greatly appreciated.
Dominick

4

Ok fixed just by restarting Unity…

5

Same problem here. One hour ago synchronisation worked. Restarting didnt fix the error. The plastic desktop application prints out “cannot connect to the Unity VCS server. Retrying…”. After on minute waiting, a small window pops up: “Unity Version Control. The remote certificate was rejected by the provided RemoteCertificateValidationCallback.”

6

There has been an issue with the renewal of the certificate for the website that is causing all the connections to the servers to be closed.
Currently, a crisis team is working on it and we expect it to be addressed in the next hour at the most.

You can monitor the status at:

I’m really sorry you have been impacted by this.

7

Ok its a unity server issue:
https://forum.unity.com/forums/unity-version-control.605/
Next time i check their status before I try to find the failure on my side:
https://status.unity.com/

8

As we shared before, there has been an issue with the certificate that was preventing users from accessing both the servers and the webpage.
I’m happy to inform you that the issue has already been solved and you should be able to resume your work.
For future reference, the status of our services can be checked here: https://status.unity.com/

Sorry for the inconvenience again.

9

Having the same issue. Unity Version Control Not connected. Trying to re-connect… Try Now button fails.

I’m on 2022.3.12f1… have all firewalls disabled.

10

Hi, @ForeignMatter , it has to be a different reason why you cannot connect. This issue was fixed a time ago.
C:\Users\xxx\AppData\Local\plastic4\logs

11

I have this issue with multiple projects (not all).
I have a pro license, but I have a project that is registered with my older personal license account. In Hub it says, it’s connected, but from inside the project I cannot push any changes. (Trying to re-connect… nothing happens).
I can’t tell which organization is “active” in the project, I cannot switch Organizations in the Editor to see if it’s the one associated with my project. I don’t get how Plastic (Version control) can be this unreliable.
I created a new project to test and on initial commit, it tells me /Assets already exists. No sh@)# Sherlock…
This has been going on for a month on several projects, any advice?
Log says target machine actively refused the connection

12

We need to review the logs. Please open a support ticket with us. The most common reasons for this to happen:

  • A firewall/network restriction is preventing you from connecting to the server. You may need to whitelist the IP and port.
  • Your local workspace is pointing to a repo that doesn’t exist anymore. You will need to re-create the workspace pointing to the right repo. The workspace selector is located at “.plastic/plastic.selector”.
13

./plastic/plastic.selector reads:
repository “MyProject”
path “/”
br “/main”
co “/main”
I don’t think it’s a firewall issue, since some projects work and it reads: Target machine actively refused the connection.
I don’t know how to recreate the repository, since the only button I have under Version Control ist “try now…”
Where do I create a ticket?

Also: Why doesn’t it tell me where it searches for the repo and/or at least which organization I’m currently connected as

14

Checking this selector, it seems you are using a local repo (not cloud). The error could be related to you using a local repo but the local server is not running. Please open a ticket with us so we can debug the logs or even arrange a meeting with you. You can reach us via this email: devops-vcs-support@unity3d.com

15

same question，how to disable Unity Version Control？

16

You can remove the Version Control package via the Package Manager. But why do you need to disable it?