Unity Remote 5 unable to connect to iPad

Unity Engine
1

Hello everyone,
This one is driving me crazy, because I don’t know how to fix it.

I have an iPad Air 2 (iOS 10) in which I loaded Unity Remote 5. I connected the iPad to my WIndows 7 Pro (64-bit) PC and tried to connect to the editor, to no avail.

I go to Edit > Project Settings > Editor and make sure this specific iPad is selected.

If I hit play, nothing happens on the iPad.

If I go to the console and click on Connected Plays > my iPad model, first it says:

Then a warning:

And then fails simply saying:

I have tried connecting to a hub, directly, on a USB2 port, on a USB3 port, changing cables… always the same result.
Any ideas?

2

Anyone, please?

3

Did you installed the device driver for the iPad? I’m not sure, but I think Windows needs a driver to communicate with the iPad. Maybe it helps if you install the latest iTunes and restart the machine.

4

Bump to this, to hear more opinions. I don’t have iTunes installed on my system nor I want to, if that’s the only option, I may have to forget about this.

I do have some sort of support for Apple devices though, because I installed some stuff for it , just not iTunes.

5

Yes, I’m pretty sure that this is the only way, because iTunes delivers the needed up to date drivers for a connection between Windows and an iDevice.

6

I guess I’ll have to give this a pass then, thanks for your help buddy.

7

Why don’t you just install iTunes?

8

I keep my computer clean of crapware like that, also it isn’t even my iPad, so I don’t have any need to have it for managing it. But that’s beyond the point of my query. If it requires iTunes, it requires iTunes, fair enough.

The docs for the Unity Remote did not mention you needing iTunes, though, so this is why I tried it. Would be good to have that clarified.

9

OK I figured this one out after much tinkering about. My problem seems to have been having one of Apple’s components necessary for this to work outdated.
So if you don’t want to run iTunes but want this working, this is what you have to do:

Download the latest iTunes package from Apple: iTunes - Apple
Inside this package there’s a bunch of installers, you only need two of them to make this work.

Follow this guide to know how to take them out of there:

In my case, I used WinRAR to extract these files.
Then the two you need to install are AppleMobileDeviceSupport.msi and either AppleApplicationSupport.msi or AppleApplicationSupport64.msi depending on your OS (in my case, Win 7 64-bit, so I went with the second one).

Install AppleApplicationSupport first then AppleMobileDeviceSupport.
The player should now work with Unity!

2 Likes
10

THANKS A LOT !
I was going crazy since a long time.

Perfect !

11

I’m glad I was of help! I get a lot of help on these forums so I am happy my humble contributions can help someone else out.

12

Thanks man! This helped out a lot! When I clicked the link for extracting from the iTunes.exe, I thought I was supposed to extract the files they said in their link, then realized you disclose further down in your post which files to extract and the link is only for showing how to extract. My bad for not reading thoroughly.

13

2021 UPDATE
For Windows 10

1 - Link: iTunes - Apple
2 - Don’t download from Microsoft Store. At the bottom of the page follow the link “Looking for other versions?”
3 - Select Windows and download the 64bit version
4 - Extract the exe and install only the file “AppleMobileDeviceSupport64.msi”

Thanks Kikendo !

1 Like