[UNITY STAFF] urgent need to swap license from broken machine

Sorry for the double post of this one but i wasn’t able to change Thread title

Hi !

We have a problem here moving our Pro licence from one computer to another, and we are close to a milestone.

We had to change the computer of our CG artist and we have sold the precedent PC, on which was installed the Unity pro licence.
We have UNinstalled the Unity pro licence from the ancient machine and when we tried to re-install the licence that we have bought to unity and we have all the right to use we can’t.
It says that the unity licence is installed on too many machines !!

Also, we have already contacted support@unity3d.com but we had no response by far…

Can someone help us get back our licence ?

(Sorry for the cross post, this is an emergency)

these contact details may assist:

Skype option may be cheaper :slight_smile:

I’ve finally been contacted by someone from unity support.
Hope it won’t get too much time to reset the thing now.

Anyway thanks a lot Hippo :slight_smile: