Unity Support Email for Asset Store Questions

[Ali-32]

Hi guys,

I remember I read somewhere that if your asset doesn’t get any answer till 14 days, You can contact Unity at some support email address. I am not finding that information at the moment. Can anyone please let me know about that?

Thanks,

[Schneider21]

This is the only message I’ve received from them about approvals:

Hi there,

Thanks for your submission to the Unity Asset Store.

Our Asset Store review team will take a good look at your submission for consideration of inclusion on the Asset Store.

We receive hundreds of submissions per day, and we focus on quality and success for each publisher.
Because of this, we are experiencing longer than normal review times.

We appreciate the time you spent submitting your package and look forward to getting back to you soon.

Remember that you can always check the current status of your packages at:

https://publisher.assetstore.unity3d.com/

Kind Regards,

The Asset Store Team

Two years ago, the second sentence was actually:

Our Asset Store review team will take a good look at your submission for consideration of inclusion on the Asset Store. Normally this can take around 5 business days, but in some cases it can take a bit longer.

They’ve since removed that because they know it takes a week less than forever to actually approve things. Most publishers I’ve seen recently indicate it may take around 20 or more days for your initial approval, with updates to existing packages being a bit quicker.

[jackmememe]

If i remember correctly, my first asset took about 25 days to be approved, my other assets didn’t took that long, and updates are even faster to be approved.
You should try to wait a little more, but if you really want i think you can get in touch with them here:

Submit a request – Unity

[Nickromancer]

I uploaded my 1st Unity package to the store recently.

It took exactly 2 weeks to get reviewed (and rejected XD).
I re-upload a fix and got follow-up review the next day (and got rejected again)
I than I re-upload another fix again and 4 days later they finally accepted my submission.

IMO, the first waiting is the longest. Once they have a record, updates are faster to get review.

Check out my OML Console extension from signature below~

[Ali-32]

Thanks for the help, Am I assuming right that if my asset rejected in the first attempt, the next submission will take a faster review for approval? I hope the submission after first rejection won’t take another 14 days

[Ali-32]

@jackmememe

If i remember correctly, my first asset took about 25 days to be approved, my other assets didn’t took that long, and updates are even faster to be approved.
You should try to wait a little more, but if you really want i think you can get in touch with them here:
https://support.unity3d.com/hc/en-us/requests/new?ticket_form_id=65905

Thanks mate

[N1warhead_1]

@Ali-32

Thanks for the help, Am I assuming right that if my asset rejected in the first attempt, the next submission will take a faster review for approval? I hope the submission after first rejection won’t take another 14 days

Generally it doesn’t take 14 days. But circumstances change situations. It could take 30 minutes, 2 days or 14 days or even longer. It all just depends on the demand at the moment on how much stuff is going on.

but generally for me it’s been that same day or the next.

[Ali-32]

@N1warhead_1

Generally it doesn’t take 14 days. But circumstances change situations. It could take 30 minutes, 2 days or 14 days or even longer. It all just depends on the demand at the moment on how much stuff is going on.

but generally for me it’s been that same day or the next.

Right, thanks thats of much help

[Moe-Mogare]

Will the next update final eliminate the polygon count limitation of 65,000 polygons for God sake its 2018 not 2008, this is one issue that makes Unreal Seem like a better choice, there is no limit to my polygon count