Hello, it is the first time that I try to make a game for the Microsoft Store and the project is ready, but I have a problem when uploading it, when I export the game and run it it does not go beyond the unity splash screen and the game closes. That only happens when it is exported in Universal Windows Platfrom, from the editor it works fine and if I export it in another platform.
Attached the configuration that I use:
What happens when you run the generated project through Visual Studio?
Same thing, it crashes when you start the game. Let me build it to show the errors in the console.
I’m sorry for the delay, but my PC is really slow to be able to run the game and something came up, it no longer showed the errors that it used to show me from the output console, it only showed what it was loading and it stays that way, I’ve been waiting for an hour and a half to show me where the problem is, not something in the error list. I send you what the console sent, I hope you can find something that indicates an error.
‘Jump! Jump! 2.exe’ (Win32): Loaded ‘C:\Users\sami_\OneDrive\Documentos\Unity Builds\Jump! Jump! 2\MicrosfotStore\build\bin\x64\Master\AppX\Jump! Jump! 2.exe’. Symbols loaded.
‘Jump! Jump! 2.exe’ (Win32): Loaded ‘C:\Windows\System32\ntdll.dll’.
‘Jump! Jump! 2.exe’ (Win32): Loaded ‘C:\Windows\System32\kernel32.dll’.
‘Jump! Jump! 2.exe’ (Win32): Loaded ‘C:\Windows\System32\KernelBase.dll’.
‘Jump! Jump! 2.exe’ (Win32): Loaded ‘C:\Windows\System32\combase.dll’.
‘Jump! Jump! 2.exe’ (Win32): Loaded ‘C:\Windows\System32\ucrtbase.dll’.
‘Jump! Jump! 2.exe’ (Win32): Loaded ‘C:\Windows\System32\rpcrt4.dll’.
‘Jump! Jump! 2.exe’ (Win32): Loaded ‘C:\Program Files\WindowsApps\Microsoft.VCLibs.140.00_14.0.30704.0_x64__8wekyb3d8bbwe\vccorlib140_app.dll’.
‘Jump! Jump! 2.exe’ (Win32): Loaded ‘C:\Windows\System32\oleaut32.dll’.
‘Jump! Jump! 2.exe’ (Win32): Loaded ‘C:\Windows\System32\msvcp_win.dll’.
‘Jump! Jump! 2.exe’ (Win32): Loaded ‘C:\Program Files\WindowsApps\Microsoft.VCLibs.140.00_14.0.30704.0_x64__8wekyb3d8bbwe\msvcp140_app.dll’.
‘Jump! Jump! 2.exe’ (Win32): Loaded ‘C:\Program Files\WindowsApps\Microsoft.VCLibs.140.00_14.0.30704.0_x64__8wekyb3d8bbwe\vcruntime140_1_app.dll’.
‘Jump! Jump! 2.exe’ (Win32): Loaded ‘C:\Program Files\WindowsApps\Microsoft.VCLibs.140.00_14.0.30704.0_x64__8wekyb3d8bbwe\vcruntime140_app.dll’.
‘Jump! Jump! 2.exe’ (Win32): Loaded ‘C:\Users\sami_\OneDrive\Documentos\Unity Builds\Jump! Jump! 2\MicrosfotStore\build\bin\x64\Master\AppX\GameAssembly.dll’. Symbols loaded.
‘Jump! Jump! 2.exe’ (Win32): Loaded ‘C:\Windows\System32\bcrypt.dll’.
‘Jump! Jump! 2.exe’ (Win32): Loaded ‘C:\Windows\System32\ws2_32.dll’.
‘Jump! Jump! 2.exe’ (Win32): Loaded ‘C:\Windows\System32\sechost.dll’.
‘Jump! Jump! 2.exe’ (Win32): Loaded ‘C:\Windows\System32\WinTypes.dll’.
‘Jump! Jump! 2.exe’ (Win32): Loaded ‘C:\Windows\System32\bcryptprimitives.dll’.
‘Jump! Jump! 2.exe’ (Win32): Loaded ‘C:\Windows\System32\IPHLPAPI.DLL’.
‘Jump! Jump! 2.exe’ (Win32): Loaded ‘C:\Users\sami_\OneDrive\Documentos\Unity Builds\Jump! Jump! 2\MicrosfotStore\build\bin\x64\Master\AppX\baselib.dll’.
The thread 0x38ac8 has exited with code 0 (0x0).
‘Jump! Jump! 2.exe’ (Win32): Loaded ‘C:\Windows\System32\kernel.appcore.dll’.
‘Jump! Jump! 2.exe’ (Win32): Loaded ‘C:\Windows\System32\msvcrt.dll’.
‘Jump! Jump! 2.exe’ (Win32): Loaded ‘C:\Windows\System32\Windows.UI.Xaml.dll’.
‘Jump! Jump! 2.exe’ (Win32): Loaded ‘C:\Windows\System32\SHCore.dll’.
‘Jump! Jump! 2.exe’ (Win32): Loaded ‘C:\Windows\System32\user32.dll’.
‘Jump! Jump! 2.exe’ (Win32): Loaded ‘C:\Windows\System32\win32u.dll’.
‘Jump! Jump! 2.exe’ (Win32): Loaded ‘C:\Windows\System32\CoreMessaging.dll’.
‘Jump! Jump! 2.exe’ (Win32): Loaded ‘C:\Windows\System32\gdi32.dll’.
‘Jump! Jump! 2.exe’ (Win32): Loaded ‘C:\Windows\System32\gdi32full.dll’.
‘Jump! Jump! 2.exe’ (Win32): Loaded ‘C:\Windows\System32\BCP47Langs.dll’.
‘Jump! Jump! 2.exe’ (Win32): Loaded ‘C:\Windows\System32\dcomp.dll’.
‘Jump! Jump! 2.exe’ (Win32): Loaded ‘C:\Windows\System32\iertutil.dll’.
‘Jump! Jump! 2.exe’ (Win32): Loaded ‘C:\Windows\System32\advapi32.dll’.
‘Jump! Jump! 2.exe’ (Win32): Loaded ‘C:\Windows\System32\imm32.dll’.
‘Jump! Jump! 2.exe’ (Win32): Loaded ‘C:\Windows\System32\twinapi.appcore.dll’.
‘Jump! Jump! 2.exe’ (Win32): Loaded ‘C:\Windows\System32\Windows.StateRepositoryCore.dll’.
‘Jump! Jump! 2.exe’ (Win32): Loaded ‘C:\Windows\System32\Windows.UI.dll’.
‘Jump! Jump! 2.exe’ (Win32): Loaded ‘C:\Windows\System32\WindowManagementAPI.dll’.
‘Jump! Jump! 2.exe’ (Win32): Loaded ‘C:\Windows\System32\TextInputFramework.dll’.
‘Jump! Jump! 2.exe’ (Win32): Loaded ‘C:\Windows\System32\InputHost.dll’.
‘Jump! Jump! 2.exe’ (Win32): Loaded ‘C:\Windows\System32\CoreUIComponents.dll’.
‘Jump! Jump! 2.exe’ (Win32): Loaded ‘C:\Windows\System32\propsys.dll’.
‘Jump! Jump! 2.exe’ (Win32): Loaded ‘C:\Windows\System32\CoreUIComponents.dll’.
‘Jump! Jump! 2.exe’ (Win32): Unloaded ‘C:\Windows\System32\CoreUIComponents.dll’
‘Jump! Jump! 2.exe’ (Win32): Loaded ‘C:\Windows\System32\ntmarta.dll’.
‘Jump! Jump! 2.exe’ (Win32): Loaded ‘C:\Windows\System32\OneCoreUAPCommonProxyStub.dll’.
‘Jump! Jump! 2.exe’ (Win32): Loaded ‘C:\Windows\System32\uxtheme.dll’.
‘Jump! Jump! 2.exe’ (Win32): Loaded ‘C:\Windows\System32\urlmon.dll’.
‘Jump! Jump! 2.exe’ (Win32): Loaded ‘C:\Windows\System32\srvcli.dll’.
‘Jump! Jump! 2.exe’ (Win32): Loaded ‘C:\Windows\System32\netutils.dll’.
‘Jump! Jump! 2.exe’ (Win32): Loaded ‘C:\Windows\System32\dxgi.dll’.
‘Jump! Jump! 2.exe’ (Win32): Loaded ‘C:\Windows\System32\ResourcePolicyClient.dll’.
‘Jump! Jump! 2.exe’ (Win32): Loaded ‘C:\Windows\System32\Windows.Graphics.dll’.
‘Jump! Jump! 2.exe’ (Win32): Loaded ‘C:\Windows\System32\cfgmgr32.dll’.
‘Jump! Jump! 2.exe’ (Win32): Unloaded ‘C:\Windows\System32\ResourcePolicyClient.dll’
‘Jump! Jump! 2.exe’ (Win32): Loaded ‘C:\Windows\System32\d3d11.dll’.
‘Jump! Jump! 2.exe’ (Win32): Loaded ‘C:\Windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_a1e7755eb10c8b98\igd10iumd64.dll’.
‘Jump! Jump! 2.exe’ (Win32): Loaded ‘C:\Windows\System32\ole32.dll’.
‘Jump! Jump! 2.exe’ (Win32): Loaded ‘C:\Windows\System32\crypt32.dll’.
‘Jump! Jump! 2.exe’ (Win32): Loaded ‘C:\Windows\System32\shlwapi.dll’.
‘Jump! Jump! 2.exe’ (Win32): Loaded ‘C:\Windows\System32\ncrypt.dll’.
‘Jump! Jump! 2.exe’ (Win32): Loaded ‘C:\Windows\System32\ntasn1.dll’.
‘Jump! Jump! 2.exe’ (Win32): Loaded ‘C:\Windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_a1e7755eb10c8b98\igdgmm64.dll’.
‘Jump! Jump! 2.exe’ (Win32): Loaded ‘C:\Windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_a1e7755eb10c8b98\igc64.dll’.
‘Jump! Jump! 2.exe’ (Win32): Loaded ‘C:\Windows\System32\shell32.dll’.
‘Jump! Jump! 2.exe’ (Win32): Loaded ‘C:\Windows\System32\DXCore.dll’.
‘Jump! Jump! 2.exe’ (Win32): Loaded ‘C:\Windows\System32\d2d1.dll’.
‘Jump! Jump! 2.exe’ (Win32): Loaded ‘C:\Windows\System32\DWrite.dll’.
‘Jump! Jump! 2.exe’ (Win32): Loaded ‘C:\Windows\System32\TextShaping.dll’.
The thread 0x38c10 has exited with code 0 (0x0).
‘Jump! Jump! 2.exe’ (Win32): Loaded ‘C:\Users\sami_\OneDrive\Documentos\Unity Builds\Jump! Jump! 2\MicrosfotStore\build\bin\x64\Master\AppX\UnityPlayer.dll’.
‘Jump! Jump! 2.exe’ (Win32): Loaded ‘C:\Windows\System32\D3D12.dll’.
‘Jump! Jump! 2.exe’ (Win32): Loaded ‘C:\Windows\System32\mfplat.dll’.
‘Jump! Jump! 2.exe’ (Win32): Loaded ‘C:\Windows\System32\MMDevAPI.dll’.
‘Jump! Jump! 2.exe’ (Win32): Loaded ‘C:\Windows\System32\mfreadwrite.dll’.
‘Jump! Jump! 2.exe’ (Win32): Loaded ‘C:\Windows\System32\devobj.dll’.
‘Jump! Jump! 2.exe’ (Win32): Loaded ‘C:\Windows\System32\RTWorkQ.dll’.
‘Jump! Jump! 2.exe’ (Win32): Loaded ‘C:\Windows\System32\rometadata.dll’.
‘Jump! Jump! 2.exe’ (Win32): Loaded ‘C:\Windows\System32\ExecModelClient.dll’.
‘Jump! Jump! 2.exe’ (Win32): Loaded ‘C:\Windows\System32\Windows.Storage.ApplicationData.dll’.
onecoreuap\base\appmodel\statemanager\winrt\lib\windows.storage.applicationdatafactory.server.cpp(235)\Windows.Storage.ApplicationData.dll!00007FF9F4A28433: (caller: 00007FF9F4A38B63) ReturnHr(1) tid(3a908) 8000000B La operación intentó tener acceso a datos fuera del rango válido
Msg:[User S-1-5-21-2018775441-2910631481-2584574926-1001]
‘Jump! Jump! 2.exe’ (Win32): Loaded ‘C:\Windows\System32\windows.storage.dll’.
‘Jump! Jump! 2.exe’ (Win32): Loaded ‘C:\Windows\System32\wldp.dll’.
‘Jump! Jump! 2.exe’ (Win32): Loaded ‘C:\Windows\System32\MrmCoreR.dll’.
‘Jump! Jump! 2.exe’ (Win32): Loaded ‘C:\Windows\System32\Windows.StateRepositoryClient.dll’.
‘Jump! Jump! 2.exe’ (Win32): Loaded ‘C:\Windows\System32\profapi.dll’.
‘Jump! Jump! 2.exe’ (Win32): Loaded ‘C:\Windows\System32\BCP47mrm.dll’.
‘Jump! Jump! 2.exe’ (Win32): Loaded ‘C:\Windows\System32\Windows.Shell.ServiceHostBuilder.dll’.
‘Jump! Jump! 2.exe’ (Win32): Loaded ‘C:\Windows\System32\execmodelproxy.dll’.
‘Jump! Jump! 2.exe’ (Win32): Loaded ‘C:\Windows\System32\rmclient.dll’.
‘Jump! Jump! 2.exe’ (Win32): Loaded ‘C:\Users\sami_\OneDrive\Documentos\Unity Builds\Jump! Jump! 2\MicrosfotStore\build\bin\x64\Master\AppX\lib_burst_generated.dll’. Module was built without symbols.
‘Jump! Jump! 2.exe’ (Win32): Loaded ‘C:\Windows\System32\msctf.dll’.
‘Jump! Jump! 2.exe’ (Win32): Loaded ‘C:\Windows\System32\UiaManager.dll’.
‘Jump! Jump! 2.exe’ (Win32): Loaded ‘C:\Program Files\Microsoft Visual Studio\2022\Community\Common7\IDE\CommonExtensions\Microsoft\XamlDiagnostics\x64\Microsoft.VisualStudio.DesignTools.UwpTap.dll’.
‘Jump! Jump! 2.exe’ (Win32): Loaded ‘C:\Windows\System32\dwmapi.dll’.
‘Jump! Jump! 2.exe’ (Win32): Loaded ‘C:\Windows\System32\version.dll’.
‘Jump! Jump! 2.exe’ (Win32): Loaded ‘C:\Windows\System32\Windows.UI.Core.TextInput.dll’.
‘Jump! Jump! 2.exe’ (Win32): Loaded ‘C:\Windows\System32\Windows.UI.Immersive.dll’.
‘Jump! Jump! 2.exe’ (Win32): Loaded ‘C:\Windows\System32\DataExchange.dll’.
Windows.UI.Xaml.dll!00007FF9D7B7820B: (caller: 00007FF9D7B860E2) ReturnHr(1) tid(3ab80) 80070057 El parámetro no es correcto.
Windows.UI.Xaml.dll!00007FF9D7B798C8: (caller: 00007FF9A32F4D0F) ReturnHr(2) tid(3ab80) 80070057 El parámetro no es correcto.
Windows.UI.Xaml.dll!00007FF9D7B7820B: (caller: 00007FF9D7B860E2) ReturnHr(3) tid(3ab80) 80070057 El parámetro no es correcto.
Windows.UI.Xaml.dll!00007FF9D7B798C8: (caller: 00007FF9A32F4D0F) ReturnHr(4) tid(3ab80) 80070057 El parámetro no es correcto.
Windows.UI.Xaml.dll!00007FF9D7B7820B: (caller: 00007FF9D7B860E2) ReturnHr(5) tid(3ab80) 80070057 El parámetro no es correcto.
Windows.UI.Xaml.dll!00007FF9D7B798C8: (caller: 00007FF9A32F4D0F) ReturnHr(6) tid(3ab80) 80070057 El parámetro no es correcto.
‘Jump! Jump! 2.exe’ (Win32): Loaded ‘C:\Windows\System32\cryptbase.dll’.
‘Jump! Jump! 2.exe’ (Win32): Loaded ‘C:\Windows\System32\threadpoolwinrt.dll’.
‘Jump! Jump! 2.exe’ (Win32): Loaded ‘C:\Windows\System32\Windows.Devices.Enumeration.dll’.
‘Jump! Jump! 2.exe’ (Win32): Loaded ‘C:\Windows\System32\directmanipulation.dll’.
‘Jump! Jump! 2.exe’ (Win32): Loaded ‘C:\Windows\System32\WindowsCodecs.dll’.
‘Jump! Jump! 2.exe’ (Win32): Loaded ‘C:\Windows\System32\Windows.Globalization.dll’.
The thread 0x39f74 has exited with code 0 (0x0).
The thread 0x3a060 has exited with code 0 (0x0).
The thread 0x3a91c has exited with code 0 (0x0).
The thread 0x3af44 has exited with code 0 (0x0).
The thread 0x3abec has exited with code 0 (0x0).
‘Jump! Jump! 2.exe’ (Win32): Unloaded ‘C:\Windows\System32\execmodelproxy.dll’
‘Jump! Jump! 2.exe’ (Win32): Unloaded ‘C:\Windows\System32\Windows.Globalization.dll’
‘Jump! Jump! 2.exe’ (Win32): Unloaded ‘C:\Windows\System32\Windows.Shell.ServiceHostBuilder.dll’
The thread 0x37de0 has exited with code 0 (0x0).
‘Jump! Jump! 2.exe’ (Win32): Loaded ‘C:\Windows\System32\xmllite.dll’.
‘Jump! Jump! 2.exe’ (Win32): Loaded ‘C:\Windows\System32\Windows.UI.Xaml.Controls.dll’.
‘Jump! Jump! 2.exe’ (Win32): Loaded ‘C:\Windows\System32\wuceffects.dll’.
‘Jump! Jump! 2.exe’ (Win32): Loaded ‘C:\Windows\System32\ninput.dll’.
The thread 0x3b2ac has exited with code 0 (0x0).
The thread 0x3a068 has exited with code 0 (0x0).
The thread 0x39f28 has exited with code 0 (0x0).
The thread 0x3af8c has exited with code 0 (0x0).
The thread 0x3ac28 has exited with code 0 (0x0).
The thread 0x3ac9c has exited with code 0 (0x0).
The thread 0x3959c has exited with code 0 (0x0).
The thread 0x39334 has exited with code 0 (0x0).
The thread 0x39dec has exited with code 0 (0x0).
The thread 0x3ad14 has exited with code 0 (0x0).
The thread 0x3aff8 has exited with code 0 (0x0).
The thread 0x3b68c has exited with code 0 (0x0).
The thread 0x3b774 has exited with code 0 (0x0).
The thread 0x3b7ec has exited with code 0 (0x0).
The thread 0x3aa80 has exited with code 0 (0x0).
The thread 0x3a048 has exited with code 0 (0x0).
The thread 0x381d0 has exited with code 0 (0x0).
The thread 0x3bb88 has exited with code 0 (0x0).
The thread 0x3bbec has exited with code 0 (0x0).
The thread 0x3bcb0 has exited with code 0 (0x0).
The thread 0x3b01c has exited with code 0 (0x0).
The thread 0x3c01c has exited with code 0 (0x0).
The thread 0x3c24c has exited with code 0 (0x0).
There aren’t any errors in that log :/. So it just hangs, doesn’t complete the loading?
Are you using DOTS 0.51 by any chance? There’s a known issue with IL2CPP (outlined in Experimental Entities 0.51 is Available ) which UWP uses.
I was checking my project and if I have it, I have no idea why I downloaded it and when I did it, but I already checked, and I don’t use it, so I’ll delete it. I will build the game again and test if finally works
Unfortunately, even without DOTS it crashes when starting the application and does not pass the certificate
Can you show a screenshot of the Callstack Window in Visual Studio for when the crash occurs?
Sorry for the delay again, my pc has been trying to load the game on Visual Studio for hours, and it not shows the errors, I can send you the solution, if you can debug and find the errors, thanks.
Solution link (the file is so big):
I have either good or bad news, depending on how you take them. The issue is a bug in Unity, and unfortunately there is no way to fix it on your side. However, it’s been already fixed a while ago. I noticed you’re using a pretty old version of Unity. I’d suggest updating to Unity 2021.3 LTS and that issue should go away.
I understand, I’m currently using version 2021.1.13f1 and really hope that updating will solve my problem because I don’t know what to do anymore and I hope it won’t ruin my lighting like the last time I updated. Thanks for the help 
Hi, I’m having problems again. I can’t install unity 2021.2.6f1 LTS, it always ends with installation failed. It does not go past this part of the image.
Can you attach logs from %UserProfile%\AppData\Roaming\UnityHub\logs? Do you have sufficient free disk space?
If I have enough space, I managed to download it from the Unity page, but now it doesn’t allow adding the Uwp support module, I guess because of the above. Try to change it from AppData\Roaming\UnityHub\editors as I investigated but nothing.
You can also download individual Unity modules (like UWP) from download archive too: Unity 2021.3.6
