I tried Unity3d Personal and wanted to use the Pro addition because I wanted to develop an application that I have had in mind for awhile. I got a subscription and then started experiencing issues with deployment. I develop on Windows and was trying to deploy to Linux. A “Personal Edition” watermark started showing up on the deployed application. I contacted tech support…crickets. I got a response that said the tech support staff would be looking into it. It was an automated response.This was more than a month ago. I then started experiencing an issue with deploying to Windows. The system does run in Development mode, but does not write an executable when I build it. Again I contacted tech support and received the automated reply.
Their automation for collecting money and responding by saying tech support is “looking into it” is really well developed.
They refuse to give refunds. Duh, I wonder why ? They refuse to allow me to cancel my subscription. Gee, I wonder why ?
Has anyone else experienced this complete lack of interest exhibited to them by the Unity3D folks after they have bought the product ? I bought this product because of several articles that had raved about. I am unimpressed and I have been developing for a long time.
Since I do have contacts in the Department of Justice, I will be speaking to them about the sale of computer software that is clearly not ready for primetime.
Unity’s subscription is a minimum of twelve months. It states this when you go to select whether you wish to purchase Unity outright or subscribe. If you click on “Read More” it further emphasizes that you are committing yourself to the full twelve months and cannot cancel.
Sorry but forum readers don’t issue refunds and generally don’t believe stories that bad mouth the Unity company out of spite when someone has a case of remorse buying; mind you we’re not generally googly-eyed about Unity being a anything but a business either.
I thought about commenting on the intelligence of someone who buys the pro edition when all of the needed features are in personal. That would have led me to saying something about how the errors were most likely PEBCAK.
But then I thought I would be nice. Not sure why, this is the internet after all.
I’m personally just glad that someone at Unity decided the best way to extract cash from me was to offer me a free engine. I suppose I have spent a few dollars on the store.
With the Personal edition having almost the exact same feature set as Pro, what reason did you have for needing the paid version? If you had tried the free version first, I’d think you’d have noticed it had everything you needed to develop your idea through to completion.
The only reason you’d need to have the Pro version, that I can think of, would be if you already make more than $100k per year in your game development endeavors. And if that’s the case, $900 is nothing. Or at least, not something to go whining to a message board about, vaguely threatening to notify the DoJ.
Would this even fall under DoJ jurisdiction? I know in NZ it would likely be considered a commercial matter and go through the consumer protection branch if government instead of the justice department.
It’s probably different over there. Being on personal terms with law enforcement staff isn’t considered to be something to brag about here.
You are a very handsome man. That’s all I have to say to you.
To the OP: I don’t think anyone can accuse me of being a Unity Technologies Fanboy, I think anyone who’s seen the 10’s of posts I’ve made on this forum can acknowledge that fact. Unity is not perfect, and Unity Technologies makes mistakes from time to time. At no point, however, in the five years I’ve worked with this tool have I ever suspected them of being con artists or frauds.
Unity Technologies are 100% up front with what they offer. They deliver 100% what they promise and if you’re looking for proof of that, every single one of your concerns are answered on the Unity website. The forums are the place to get help and if you’re looking for something on a more personal level, they offer special support for a large sum of money. Regardless of how you feel about the price, it’s not exactly hidden or in fine print. In fact Premium Support is one of the 5 options under the Products section of the website.
All my criticisms of Unity aside (because I do love them all whole-heartedly), you cannot for a moment make an argument that they have done anything with criminal intention. Please don’t spew filth out of hatred.
Moved the project to My Documents where security stuff is less stringent
Returned your license and re-activated (Help → Manage License…)
Turned off anti-virus
Never attribute to malice that which is adequately explained by (insert poor process/unhandled exception in a process/falling through the holes/etc.).
You knew it was a 12 month sub.
Having said that, have you:
Tried contacted them more than the one time?
Tried their twitter account?
Tried an evangelist (sub menu at the top of the page ‘Evangelist’)?
Have you emailed your account rep?
No, quite the opposite.
Then you know that shit happens.
You know this comes off as a temper tantrum, right? This makes no one want to help you. I only do so on the off chance you are just having a bad day and are otherwise a fairly well adjusted individual and that others may see this a benefit from it.
I mean, technically all law enforcement in our country would filter up to the DoJ, but… I don’t care if your brother is the Attorney General… you’re not going to get a federal case going against a software company just because one person is upset the EULA he agreed to said he can’t get a refund.
Whenever someone tries to name drop and suggest it gives them some kind of power in turn, I immediately assume they’re full of shit. My dad was a member of the White House staff under Jimmy Carter, and we never got any special privileges. My brother worked in a casino and I didn’t get any free chips.
I don’t expect we’ll see another post from the OP here, though to be fair, I’m sure he thinks we’re all in on the conspiracy.
I’d agree if he had said “publish” his app, but I think a common thing people do is use Personal edition while developing, and purchase Pro right before releasing if they really want to get rid of the splash. There’s no reason he couldn’t develop his app using Personal.
It’s pretty big… and that would be some serious job security for them (not that the government needs it seeing as Washington, D.C. was the only city to have job growth during the recession).
