User Reporting submits but nothing on unity dashboard

Unity Services
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1

I am adding User Reporting to may game. It was working fine when the “Feedback” button was on the main screen. It submits a report with a json file attached.

I’ve now moved it into a modal dialog box. And simplified to UserReportingScript CreateUserReport to not include screen captures. The reports appear to get submitted, they appear in the User Reports dashboard. But when you click to View Report there is no detail, just a blank page. If I’m creating an error, there are no error messages in my app nor on the dashboard.

Can you tell me what is wrong? Thank you. My project id is ec06abd9-5fe6-4768-b3b9-d0e6c97c12d6

Also, it appears I cannot submit a report with no screenshots. They appear in the dashboard with a “broken image”. So I need at least one (thumbnail)?

Lastly, when a report is submitted, I immediately get a notification in my connected Slack channel. But it can take a long time (hours?!) for it to appear in the User Reports Dashboard page. Is this normal?

Cheers, Jonathan

2

Hi Jonathan, could you try opening Developer Tools on the Dashboard and refreshing the page to see if any errors appear when trying to view a report that is appearing blank for you? If there are then they would help us in figuring out what’s going on.

Our dev will try to reproduce the “broken image” issue when no screenshot is sent.

And as for the Slack notifications, those can be received instantly, but the actual reports themselves can take some time to populate on the Dashboard, so that sounds normal. Apologies for the confusion.