User Reports not (reliably) showing up on Dashboard

Unity Services
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1

I’m experiencing some issues when trying to see my user reports on the dashboard. I created a little panel that lets testers fill out some quick feedback:

5899583--629552--Screenshot 2020-05-26 at 09.12.13.png

SendUserReport() returns a callback with success=true, but the reports are not showing up on the dashboard. Some earlier reports (from about a week ago) are still there.

Sometimes a single report gets through, so I tried sending 10 reports to get an idea of the reliability.

User Report Status: Success
User Report Status: Success
User Report Status: Success // <- DID NOT SHOW UP ON DASHBOARD
User Report Status: Success // <- DID NOT SHOW UP ON DASHBOARD
User Report Status: Success
User Report Status: Success
User Report Status: Success
UnityUserReportingPlatform.Post: 480 HTTP/1.1 480 Unknown HTTP status
User Report Status: Failed
UnityUserReportingPlatform.Post: 480 HTTP/1.1 480 Unknown HTTP status
User Report Status: Failed
UnityUserReportingPlatform.Post: 480 HTTP/1.1 480 Unknown HTTP status
User Report Status: Failed

Even though the first 7 report successful sending, two of those are getting lost. For the last three, is that some kind of rate limiting? Or is that also just “random” unreliability?

Does the UserReporting backend just randomly throw away reports? :eyes:

If I’m going to ask my testers to write their feedback into this panel, I would like to be sure that it actually arrives

:frowning:

2

I have the same question. I switched from Easy Feedback form for having issues with it not working, isn’t this working either? :confused:

3

I haven’t had issues with it lately. I’ve set up the Slack integration too and that works quite nicely! We get a message in our Feedback channel when someone submits a report. :slight_smile:

1 Like
4

Nice, thanks, will check if it supports discord too, cause that’s what we use :slight_smile:

5

We’ve had the same issues as well, some successful reports posted from the game does not show up in the dashboard.