Video ads never become ready

Unity Services
1

We’ve had a game out for several years and have been using Unity ads during that time with minimal problems. The video ads have worked and we’ve been able to award users coins for watching the ads.

Recently we’ve seen a few emails where people are saying they can’t view the videos to get their coins. I checked it out and noticed it was getting stuck trying to load a video ad. We have a system that detects when a video is ready and allows them to play the ad if they aren’t in a cooldown period. In this case, I was not in a cooldown period, but it never seemed to find a video. I then ran logcat and noticed these two errors.

Error UnityAds com.unity3d.services.core.configuration.InitializeThread$InitializeStateCreate.execute() (line:344) :: Unity Ads WebApp creation failed!

Error UnityAds com.unity3d.services.core.configuration.InitializeThread$InitializeStateError.execute() (line:383) :: Unity Ads init: halting init in create webapp: Creation of WebApp failed!

Which seems to simply be an initialization failure. Note that the error is a recent issue and the game has not changed Unity versions or any thing else. It was working fine until just about a week ago.

Thank you for any assistance.

2

Hey @Brathnann that’s definitely odd. Do you happen to have the full logcat log from a session where this happens? There may be some additional context elsewhere that will indicate what the problem could be.

3

@kyle-unity
Thank you, I was able to find more information in the other parts of the logcat that weren’t showing as errors, but seemed to be general messages. Due to that, I have solved the issue.