Vungle shows a black screen

I use Vungle ad by Prime31. Sometimes I can see black screen with only sound toggle. I was waiting long time, but does nothing happen. What is wrong?

Sorry to hear you are encountering a black screen for ads. Does this happen with a certain device or all devices. Would check with Prime31 to see if they have additional cases or suggestions, and make sure you are on the latest version. This maybe device specific so it may help to note the device and o/s as well. If they are not able to assist please provide account details and application to us at tech-support at Vungle.com.