I’ve had two really good experiences with some vendors that serve the Unity community recently and feel compelled to share them. I hope this is the appropriate forum for this.
First, UnityVS: http://unityvs.com/. The recent problems with Monodevelop finally drove me to cough up the dough and move to Visual Studio. In researching VS/Unity workflow integration I saw several positive comments about UnityVS (http://forum.unity3d.com/threads/148621-Visual-Studio-debugging-for-Unity-is-finally-here! et al), enough to convince me to buy it too. I’m glad I moved up to VS, and glad I included UnityVS.
But the positive workflow improvements I’ve had with VS/UnityVS aren’t why I’m writing this. I had a week vacation scheduled to start the day after I got VS/UnityVS and in my rush to reach the milestones I wanted to hit before going on vacation (as well as pack and all that) I forgot to install any of my new goodies on my laptop. After a couple of days of vacation I was ready to set up my laptop to experiment with some ideas I’d had and to my dismay I realized my UnityVS license info was in an email on my desktop back home. So I sent an email to the UnityVS folks. This was a Sunday morning. Within 20 minutes they had responded and hooked me up. On a Sunday morning. I don’t know where they are located geographically but Sunday is generally Sunday no matter where you are, and I certainly didn’t expect to hear from them until Monday at the earliest. It was awesome to get such a quick response and be able to muck around with the stuff I’d been thinking about while it was fresh in my head. You’ll see the UnityVS folks actively addressing comments and concerns on the Unity 3D forums as well.
Second, Dexsoft Games: http://www.dexsoft-games.com/, on the Asset Store: https://www.assetstore.unity3d.com/#/publisher/15. I’ve been using Dexsoft assets for a few years now because they have a nice balance of quality and price. When I got back from vacation a couple of days ago I saw an email in my inbox about an awesome sale they were having. I’ve been buying from them since before there was an Asset Store so by force of habit I made my purchase (several actually) yesterday like I usually do from their website. There was a SNAFU with the company that handles their payments though and I only got receipt emails, not download info. I waited a bit and sent a support email. I’m in the US, Dexsoft is in the EU so it was well into the evening for them when I sent the email but in under 2 hours I had a reply and after forwarding my receipts was told I’d get my download info the next morning (this morning). I started my day at 8:00 AM, and sure enough there was all my download info in my inbox plus some complimentary assets for my trouble!
It’s so refreshing to get treated well as a customer. In so many other areas where I deal with vendors it seems like I have to fight tooth and nail just to get half of what I pay for. It has been a nice change of pace to be treated so courteously and with such promptness by these two fine companies. I hope you’ll keep these two in mind for your needs. Thanks UnityVS and Dexsoft Games!