WebPlayer Unhandled Exception Crashes instantly the player on Safari, Mac

News & General Discussion
1

Hey there.

After updating from 5.0.4 to 5.1.2 now after some time of usage of the App it CRASHES without any good clue about what happened.

I got on the player.log this:

(Filename: /Users/builduser/buildslave/unity/build/artifacts/generated/common/runtime/UnityEngineDebugBindings.gen.cpp Line: 65)

Receiving unhandled NULL exception
Exit with error code: 2

========== OUTPUTING STACK TRACE ==================

0 libsystem_c.dylib 0x0000000087facc1f thread_stack_pcs + 11
1 UnityPlayer 0x00000000497ad737 0x0 + 1232787255
2 UnityPlayer 0x00000000497ad09a 0x0 + 1232785562
3 UnityPlayer 0x00000000497ace88 0x0 + 1232785032
4 UnityPlayer 0x0000000049725af6 0x0 + 1232231158
5 Mono 0x000000004be152ce mono_chain_signal + 71
6 Mono 0x000000004bd62807 mono_sigsegv_signal_handler + 213
7 libsystem_platform.dylib 0x0000000087965f1a _sigtramp + 26
8 ??? 0x000000008e468de9 0x0 + 2386988521
9 QuartzCore 0x0000000086bc03bf -[CAOpenGLLayer dealloc] + 22
10 libobjc.A.dylib 0x0000000095340e8f _ZN12_GLOBAL__N_119AutoreleasePoolPage3popEPv + 575
11 CoreFoundation 0x000000008b2da6f2 _CFAutoreleasePoolPop + 50
12 Foundation 0x000000008b993762 -[NSAutoreleasePool drain] + 153
13 AppKit 0x000000009328fbc1 -[NSApplication run] + 800
14 AppKit 0x000000009320c244 NSApplicationMain + 1832
15 libxpc.dylib 0x0000000085dd8958 _xpc_objc_main + 793
16 libxpc.dylib 0x0000000085dda060 _parse_sysctl_once + 0
17 com.apple.WebKit.Plugin.64 0x000000000310db40 0x0 + 51436352
18 libdyld.dylib 0x00000000880365c9 start + 1

========== END OF STACKTRACE ===========

Got error 2. Cannot exit at this point.
Obtained 0 stack frames.

Before that, NO errors messages or other problems, the App is working fast and really stable, until crashes, haha.

Anyone with the same problem?

Jefferson

2

Any word on this? I’m having a similar problem using 5.1.3. Consistent crashes (only with Safari) in web player. Here are a couple of logs:

=====CRASH LOG 1:

Receiving unhandled NULL exception
Exit with error code: 2

========== OUTPUTING STACK TRACE ==================

0 libsystem_c.dylib 0x000000009476129e thread_stack_pcs + 11
1 UnityPlayer 0x000000001a943c37 0x0 + 445922359
2 UnityPlayer 0x000000001a94359a 0x0 + 445920666
3 UnityPlayer 0x000000001a943388 0x0 + 445920136
4 UnityPlayer 0x000000001a8bbfb0 0x0 + 445366192
5 Mono 0x0000000012085ece mono_chain_signal + 71
6 Mono 0x0000000011fd3407 mono_sigsegv_signal_handler + 213
7 libsystem_platform.dylib 0x000000008de635aa _sigtramp + 26
8 ??? 0x000000005569e09c 0x0 + 1433002140
9 QuartzCore 0x000000009939678a -[CAOpenGLLayer dealloc] + 22
10 libobjc.A.dylib 0x000000008dac465a _ZN12_GLOBAL__N_119AutoreleasePoolPage3popEPv + 502
11 CoreFoundation 0x00000000945ac932 _CFAutoreleasePoolPop + 50
12 Foundation 0x0000000092f42437 -[NSAutoreleasePool drain] + 147
13 AppKit 0x0000000094c8fa48 -[NSApplication run] + 725
14 AppKit 0x0000000094c7a783 NSApplicationMain + 940
15 XPCService 0x0000000093498c0f _xpc_main + 385
16 libxpc.dylib 0x0000000096595bde xpc_main + 399
17 com.apple.WebKit.Plugin.64 0x000000000a561b40 0x0 + 173415232
18 libdyld.dylib 0x00000000958eb5fd start + 1
19 ??? 0x0000000000000001 0x0 + 1

========== END OF STACKTRACE ===========

Got error 2. Cannot exit at this point.
Obtained 11 stack frames.
#0 0x0000010ee80f08 in GetProgressLayerInstallManuallyRect(ProgressLayerOpaque*, CGRect*)
#1 0x007fff9939678a in -[CAOpenGLLayer dealloc]
#2 0x007fff8dac465a in (anonymous namespace)::AutoreleasePoolPage::pop(void*)
#3 0x007fff945ac932 in _CFAutoreleasePoolPop
#4 0x007fff92f42437 in -[NSAutoreleasePool drain]
#5 0x007fff94c8fa48 in -[NSApplication run]
#6 0x007fff94c7a783 in NSApplicationMain
#7 0x007fff93498c0f in _xpc_main
#8 0x007fff96595bde in xpc_main
#9 0x0000010a561b40 in (null)
#10 0x007fff958eb5fd in start

======CRASH LOG 2:
Unloading 0 unused Assets to reduce memory usage. Loaded Objects now: 9040.
Total: 23.198851 ms (FindLiveObjects: 0.662401 ms CreateObjectMapping: 0.318821 ms MarkObjects: 22.178564 ms DeleteObjects: 0.037778 ms)

Could not open file /Library/Internet Plug-Ins/Unity Web Player.plugin/Contents/Frameworks/Beta-5.1UnityPlayer5.x.x-x86_64.bundle/Contents/Resources/unity default resources for read

(Filename: Line: 54)

Could not open file /Library/Internet Plug-Ins/Unity Web Player.plugin/Contents/Frameworks/Beta-5.1UnityPlayer5.x.x-x86_64.bundle/Contents/Resources/unity default resources for read

(Filename: Line: 54)

Error: Cannot create FMOD::Sound instance for resource archive:/CAB-865c09dff724711e35451753e313a23a/CAB-865c09dff724711e35451753e313a23a.resource, (File not found. )

(Filename: Line: 857)

Error: Cannot create FMOD::Sound instance for resource archive:/CAB-865c09dff724711e35451753e313a23a/CAB-865c09dff724711e35451753e313a23a.resource, (File not found. )

(Filename: Line: 857)

Error: Cannot create FMOD::Sound instance for resource archive:/CAB-865c09dff724711e35451753e313a23a/CAB-865c09dff724711e35451753e313a23a.resource, (File not found. )

(Filename: Line: 857)

Error: Cannot create FMOD::Sound instance for resource archive:/CAB-865c09dff724711e35451753e313a23a/CAB-865c09dff724711e35451753e313a23a.resource, (File not found. )

(Filename: Line: 857)

Unloading 1 Unused Serialized files (Serialized files now loaded: 8)
starting www download: http://stage.intoscience.com/3d/env_monorail_station_standard_1-6-18232.unity3d

Unloading 1570 unused Assets to reduce memory usage. Loaded Objects now: 10123.
Total: 27.135138 ms (FindLiveObjects: 0.861905 ms CreateObjectMapping: 0.555758 ms MarkObjects: 21.851866 ms DeleteObjects: 3.862704 ms)

Unloading 1 Unused Serialized files (Serialized files now loaded: 8)
starting www download: http://stage.intoscience.com/3d/asset/c2a17f77ac76f43008be63c5ce908f99_standard_1-6-16460.unity3d

Unloading 83 unused Assets to reduce memory usage. Loaded Objects now: 15103.
Total: 23.157284 ms (FindLiveObjects: 1.375917 ms CreateObjectMapping: 0.788830 ms MarkObjects: 20.116802 ms DeleteObjects: 0.874499 ms)

(Filename: /Users/builduser/buildslave/unity/build/artifacts/generated/common/runtime/UnityEngineDebugBindings.gen.cpp Line: 65)

Receiving unhandled NULL exception
Exit with error code: 2

========== OUTPUTING STACK TRACE ==================

0 libsystem_c.dylib 0x000000009476129e thread_stack_pcs + 11
1 UnityPlayer 0x000000001744ec37 0x0 + 390392887
2 UnityPlayer 0x000000001744e59a 0x0 + 390391194
3 UnityPlayer 0x000000001744e388 0x0 + 390390664
4 UnityPlayer 0x00000000173c6fb0 0x0 + 389836720
5 Mono 0x000000001929fece mono_chain_signal + 71
6 Mono 0x00000000191ed407 mono_sigsegv_signal_handler + 213
7 libsystem_platform.dylib 0x000000008de635aa _sigtramp + 26
8 UnityPlayer 0x0000000017bec410 UnityBundleShouldHideCursor + 4873298
9 UnityPlayer 0x000000001743e8c2 0x0 + 390326466
10 UnityPlayer 0x000000001736ec8f 0x0 + 389475471
11 UnityPlayer 0x000000001736f44a 0x0 + 389477450
12 UnityPlayer 0x000000001736fea2 0x0 + 389480098
13 UnityPlayer 0x000000001737f553 0x0 + 389543251
14 UnityPlayer 0x000000001737f335 0x0 + 389542709
15 UnityPlayer 0x000000001737f2ef 0x0 + 389542639
16 UnityPlayer 0x000000001742c50e 0x0 + 390251790
17 libsystem_pthread.dylib 0x0000000091fc4899 _pthread_body + 138
18 libsystem_pthread.dylib 0x0000000091fc472a _pthread_struct_init + 0
19 libsystem_pthread.dylib 0x0000000091fc8fc9 thread_start + 13

========== END OF STACKTRACE ===========

Got error 2. Bailing out.

3

Can submit bug reports attaching a repro project and pinging me the number here?

4

Hello,

actually we have a product which runs on Unity web player, and besides the well known unsupported issue with Chrome, we are getting more and more troubles with other browsers such as Safari, IE, Firefox… are you also experiencing those issues? Does anybody know if Firefox or other browsers are going to follow Chrome on this policy of removing plugin support? because that’s becoming a major issue for our company.

best
J.

5

Safari has the plugin already behind a “click-wall” the same way Chrome started there removal so draw your conclusions from that.
Edge has no plugin support either so the number of browsers fully supporting plugins is getting smaller.

6

Hi,
I’ve uploaded a repro project with the bug number 728251.

It’s a 100% crash for us on multiple Macs.

Cheers,
Ryan

7

Also, I just tested it with 5.2. It crashes there too.
The asset bundles I’m using were built with 5.1.3.