Weird Issue Requires Reboot

Unity Engine
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1

We’ve just launched The Deep Paths on Android and I’ve run into a really weird issue with it. This issue occurs when launching the game after downloading it from Google Play.

The game launches the first scene which is just a Crescent Moon splash. At that point it should load the main menu scene and the theme music should play. What actually happens though is that the theme music DOES play (so the main menu scene must be loading), but the screen stays on the splash screen and does not load the main menu UI. So it seems like just the screen part is either freezing or not refreshing.

The game will do this every time you launch it, even if you kill it off. If you power off the device and power it back on though (i.e. reboot), then the game works fine from that point on.

Here’s the kicker though - this behaviour described above only happens when the game is downloaded from Google Play. It doesn’t happen when built directly to the device from Unity. And it didn’t happen to any users who bought the game on Humble Bundle.

Does anyone have any clues for me as to what might be causing it? It’s proving pretty hard to troubleshoot as I have to keep uploading bad versions to store, and it’s already collected a couple of 1-star reviews from people hitting the issue.

2

Yes: APK with expansion file (OBB) fails to load the second scene until the phone has been restarted - Unity Engine - Unity Discussions

TL;DR: adding READ_EXTERNAL_STORAGE permission should help.

3

Thanks for that. Now I just need to figure out how to manually set up the manifest file… and how to prompt for permissions(?)… I’m really not digging working with Android :frowning:

4

Yes you have to set up the manifest, or at least add this permission to the manifest of any of the plugin you are using (easier way). Unity prompts for permissions on startup automatically, if this is the only permission you need to ask for - it should be fine without any changes.