What do you use to keep track of bugs?

News & General Discussion
1

I’m looking for a system that players can report bugs and I can fix them. There are a lot of options out there so I’d like to know if you recommend anything?

Thanks

2

Do NOT use bug reporting software. Use something like Discord with a bug reporting channel, or some forum software that puts it in the context of a conversation that’s easy for players to join. You will get players much more involved that way, much…

3

I already have good communication with my players but they report bugs everywhere and it’s hard to keep track of them. They post them randomly in the steam forum, review section or facebook comments & i’d like to send them to somewhere they can log the issue properly.

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4

I’ve just never seen giving players a bug reporting system work really. If you have enough that it’s an issue, you can likely afford a community manager, they come dirt cheap. You can try but what I’ve seen over and over is people hate bug reporting systems. And they will still post on the forums anyways, and you need to response to those anyways. Try to force them to use a ‘system’ and they will either ignore it or just stop reporting bugs.

5

Embed a bug-reporting form in your game and have it post to a simple bug tracker on the web. MantisBT is the most agreeable one of the free self-hosted trackers to me.

Or use Trello. Free, or cheap for business use.

I’ve seen it work too. It really helps if you train the users during beta :slight_smile:

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6

Thanks, I’ll look in to those suggestions.

If there’s something that asks the user a few questions when they’re posting a bug it’s better than receiving the classic “The game crashes” and have to ask the questions myself over and over.

7

I think Bugzilla has something like that, but it’s a tad clunky to set up. If you’re using webhosting with cPanel and extras there should be a number of issue trackers available at the click of a button.

I’m not entirely happy with what there is either though. I might have to make myself. I already had an in-app tracking tool with no web forms, but it was too simplistic. Something inside an app/game is often best combined with crash detection on the next run.