What goes into "supporting" an asset?

There are a lot of really great assets out there that have been taken off the asset store, some of them being the only free alternatives. It always says the following…


The only thing that comes to mind when seeing the word “support”, is updating the asset, and replying to emails from people having issues with the asset.

But I don’t understand why that would cause someone to remove the asset. If I was to ever make an asset, I would just leave it as is, and make a statement that I will no longer be replying to support emails, and that the asset will no longer be updated.

I honestly see no reason for developers outright removing the assets. As long as something works, there’s no problem with allowing people to use it, rather than taking it away completely.

Am I understanding “support” correctly in this case?

Also, feel free to give any reasons/examples if you have ever taken an asset off the store.

That message is just Unity’s message I think, there might be a lot of reasons for a publisher to abandon his project and deprecate it.
Most publishers want to deliver quality work to their customers right? So if a developer is no longer able to fully support an asset (update it and provide customer support), he might choose to deprecate it because he doesn’t want people to encounter problems with the package and he’d rather have no packages on the store, than packages that have a bunch of errors after you import them.

I never deprecated an asset but I know @ did, and I believe it was for that exact reason. Ge wanted to put out quality work and he felt like the package did not meet his standards, but it might be better if he elaborated on that himself.

  • Alex
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I did deprecate a 2D Controller that I had. I was getting some bad reviews for absolutely no reason. That, lack of time to bring more updates and answering emails and working on other assets made me pull the plug so that I could work more calmly on other stuff. Motivation was really down at that time, I had 0 interest to work in the controller, I found it extremely boring and the other projects excited me a lot. Sometimes the money it makes isn’t worth the effort / rough criticism. I might bring it back one day, who knows.

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Deprecation often comes if a dev isn’t willing to upgrade to new tech as it comes out. I’ve got plenty of deprecated 4.x art that was never upgraded to PBR. I imagine t happens with scripting assets all the time.

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