Why are my Google Play's reports so different from Unity's ?

Unity Services
1

Hey, I’ve published my first game on Android a few months ago and I realised that my Google Play Console’s report are VERY different the stats provided by Unity.

For example: for it’s lifetime, Google Play Console tells me my game has been downloaded 1,498 times. Unity Operate Dashboard tells me it’s been downloaded 6,367 times.

Who’s right ? And why would there be such a big disparity in the reports ?

Google Play Store:

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Unity Operate Dashboard:

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Anybody who has already published an Android game having the same issues ?

2

Unity Operate also counts people who did not download it from Google Play.

3

@msfredb7

Yeah, that is a pretty big discrepancy.

For small discrepancies, it can be easy to understand that Google Play installs don’t necessarily track to New Users on a 1:1 basis.

For a discrepancy that size, there are two possible reasons I can think of, without looking at the data directly:

  1. Using the same project ID for multiple apps. (If you have a Pro subscription, you can use Raw Data Export and check the app_name in the deviceInfo data set).
  2. Piracy. Unfortunately, this is a major problem, especially on Android. Google does offer some additional app security to help with piracy.