Windows player - stuck in a white screen

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Some of our players are experiencing a very strange bug. When they start the game, it’s stuck in a pure white screen. There are a few lines of Debug.Log from our code, and then the following:

Unloading 3 unused Assets to reduce memory usage. Loaded Objects now: 2803.
Total: 0.449916 ms (FindLiveObjects: 0.065149 ms CreateObjectMapping: 0.086866 ms MarkObjects: 0.291513 ms  DeleteObjects: 0.006131 ms)

Setting up 2 worker threads for Enlighten.
  Thread -> id: 3ed0 -> priority: 1 
  Thread -> id: 6a0 -> priority: 1

It’s always stuck after the Enlighten working threads thing.

This happens only to some of our players, but those few players get it all the time and can’t start the game. For other players the game runs fine, and looking at their logs, there isn’t an Enlighten line in the log such as this at all. I couldn’t find anything in common for those who get the problem.

Any ideas? We’re getting more and more of these lately.

What version of unity is your project running on?

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Your comment is confusing. If you do a ping with the host name (at least on windows) it will show you the resolved IP, regardless if the ping was successful or not. If it doesn't your DNS resolution doesn't work. If that doesn't work any other tests are useless ^^. When you do a ping, make sure you only use the [host name][1] of your URL. [1]: https://en.wikipedia.org/wiki/Uniform_Resource_Identifier#Examples

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2 Answers

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Time ago I had something like this in different games made with Unity3D like Unturned.
I don’t know what is the problem but I can suggest you the next workaround:

I hope it helps

@Bunny83 You're right, I pinged just my host name and it worked fine. Its not a dns issue. I'm using wireshark and found a decent display filter. Here is a successful post [122434-successfulpost.png|122434] and here is a failed post. I'm still trying to figure out what is happening here [122435-failed.png|122435]

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Hi guys, any update on this? I have a very similar issue. The music plays, the player (who has the problem) also can see the mouse cursor, but he can see only a white screen. I’ve got a video from him as a proof.

he has an advanced machine with updated drivers and win 10. Nothing special. We tried the suggestion of @george095 but it didn’t help, unfortunately.