Windows standalone: Game works only in windowed mode

Target Platforms Desktop
1

I released my game Clown House on Steam and I have players who can’t get the game work on their Windows machines in fullscreen mode. It happens both in Windows 7 and 8, so not really an OS-specific problem I guess.

Below is one of the players’ log. PlayerPrefs language is ENGLISH really belongs to a script in the game. It makes me think that game really continues without showing visuals, because there is a splash screen scene at first, then comes the scene that prints this language debug log.

Initialize engine version: 5.1.2f1 (afd2369b692a)
OpenGL:
Version: OpenGL 2.1 [2.1.8787]
Renderer: ATI Mobility Radeon HD 4200
Vendor: ATI Technologies Inc.
VRAM: 1155 MB (via DXGI)
Extensions: GL_AMD_draw_buffers_blend GL_AMD_performance_monitor GL_ARB_color_buffer_float GL_ARB_copy_buffer GL_ARB_depth_buffer_float GL_ARB_depth_texture GL_ARB_draw_buffers GL_ARB_draw_instanced GL_ARB_fragment_program GL_ARB_fragment_program_shadow GL_ARB_fragment_shader GL_ARB_framebuffer_object GL_ARB_framebuffer_sRGB GL_ARB_half_float_pixel GL_ARB_half_float_vertex GL_ARB_instanced_arrays GL_ARB_map_buffer_range GL_ARB_multisample GL_ARB_multitexture GL_ARB_occlusion_query GL_ARB_pixel_buffer_object GL_ARB_point_parameters GL_ARB_point_sprite GL_ARB_shader_objects GL_ARB_shader_texture_lod GL_ARB_shading_language_100 GL_ARB_shadow GL_ARB_shadow_ambient GL_ARB_texture_border_clamp GL_ARB_texture_buffer_object GL_ARB_texture_compression GL_ARB_texture_compression_rgtc GL_ARB_texture_cube_map GL_ARB_texture_env_add GL_ARB_texture_env_combine GL_ARB_texture_env_crossbar GL_ARB_texture_env_dot3 GL_ARB_texture_float GL_ARB_texture_mirrored_repeat GL_ARB_texture_non_power_of_two GL_ARB_texture_rectangle GL_ARB_texture_rg GL_ARB_texture_snorm GL_ARB_transpose_matrix GL_ARB_vertex_array_object GL_ARB_vertex_buffer_object GL_ARB_vertex_program GL_ARB_vertex_shader GL_ARB_window_pos GL_ATI_draw_buffers GL_ATI_envmap_bumpmap GL_ATI_fragment_shader GL_ATI_meminfo GL_ATI_separate_stencil GL_ATI_texture_compression_3dc GL_ATI_texture_env_combine3 GL_ATI_texture_float GL_ATI_texture_mirror_once GL_EXT_abgr GL_EXT_bgra GL_EXT_bindable_uniform GL_EXT_blend_color GL_EXT_blend_equation_separate GL_EXT_blend_func_separate GL_EXT_blend_minmax GL_EXT_blend_subtract GL_EXT_compiled_vertex_array GL_EXT_copy_buffer GL_EXT_copy_texture GL_EXT_draw_buffers2 GL_EXT_draw_instanced GL_EXT_draw_range_elements GL_EXT_fog_coord GL_EXT_framebuffer_blit GL_EXT_framebuffer_multisample GL_EXT_framebuffer_object GL_EXT_framebuffer_sRGB GL_EXT_gpu_program_parameters GL_EXT_gpu_shader4 GL_EXT_multi_draw_arrays GL_EXT_packed_depth_stencil GL_EXT_packed_float GL_EXT_packed_pixels GL_EXT_pixel_buffer_object GL_EXT_point_parameters GL_EXT_provoking_vertex GL_EXT_rescale_normal GL_EXT_secondary_color GL_EXT_separate_specular_color GL_EXT_shadow_funcs GL_EXT_stencil_wrap GL_EXT_subtexture GL_EXT_texgen_reflection GL_EXT_texture3D GL_EXT_texture_array GL_EXT_texture_buffer_object GL_EXT_texture_compression_latc GL_EXT_texture_compression_rgtc GL_EXT_texture_compression_s3tc GL_EXT_texture_cube_map GL_EXT_texture_edge_clamp GL_EXT_texture_env_add GL_EXT_texture_env_combine GL_EXT_texture_env_dot3 GL_EXT_texture_filter_anisotropic GL_EXT_texture_integer GL_EXT_texture_lod GL_EXT_texture_lod_bias GL_EXT_texture_mirror_clamp GL_EXT_texture_object GL_EXT_texture_rectangle GL_EXT_texture_sRGB GL_EXT_texture_shared_exponent GL_EXT_texture_snorm GL_EXT_texture_swizzle GL_EXT_transform_feedback GL_EXT_vertex_array GL_EXT_vertex_array_bgra GL_IBM_texture_mirrored_repeat GL_KTX_buffer_region GL_NV_blend_square GL_NV_conditional_render GL_NV_copy_depth_to_color GL_NV_primitive_restart GL_NV_texgen_reflection GL_SGIS_generate_mipmap GL_SGIS_texture_edge_clamp GL_SGIS_texture_lod GL_SUN_multi_draw_arrays GL_WIN_swap_hint WGL_EXT_swap_control
GL: Detected 1155 MB VRAM
Begin MonoManager ReloadAssembly
Platform assembly: C:\Program Files (x86)\Steam\steamapps\common\Clown House\ClownHouse_Data\Managed\UnityEngine.dll (this message is harmless)
Loading C:\Program Files (x86)\Steam\steamapps\common\Clown House\ClownHouse_Data\Managed\UnityEngine.dll into Unity Child Domain
Platform assembly: C:\Program Files (x86)\Steam\steamapps\common\Clown House\ClownHouse_Data\Managed\Assembly-CSharp-firstpass.dll (this message is harmless)
Loading C:\Program Files (x86)\Steam\steamapps\common\Clown House\ClownHouse_Data\Managed\Assembly-CSharp-firstpass.dll into Unity Child Domain
Platform assembly: C:\Program Files (x86)\Steam\steamapps\common\Clown House\ClownHouse_Data\Managed\Assembly-CSharp.dll (this message is harmless)
Loading C:\Program Files (x86)\Steam\steamapps\common\Clown House\ClownHouse_Data\Managed\Assembly-CSharp.dll into Unity Child Domain
Platform assembly: C:\Program Files (x86)\Steam\steamapps\common\Clown House\ClownHouse_Data\Managed\Assembly-UnityScript-firstpass.dll (this message is harmless)
Loading C:\Program Files (x86)\Steam\steamapps\common\Clown House\ClownHouse_Data\Managed\Assembly-UnityScript-firstpass.dll into Unity Child Domain
Platform assembly: C:\Program Files (x86)\Steam\steamapps\common\Clown House\ClownHouse_Data\Managed\UnityEngine.UI.dll (this message is harmless)
Loading C:\Program Files (x86)\Steam\steamapps\common\Clown House\ClownHouse_Data\Managed\UnityEngine.UI.dll into Unity Child Domain
Platform assembly: C:\Program Files (x86)\Steam\steamapps\common\Clown House\ClownHouse_Data\Managed\UnityEngine.Networking.dll (this message is harmless)
Loading C:\Program Files (x86)\Steam\steamapps\common\Clown House\ClownHouse_Data\Managed\UnityEngine.Networking.dll into Unity Child Domain
Platform assembly: C:\Program Files (x86)\Steam\steamapps\common\Clown House\ClownHouse_Data\Managed\UnityEngine.Analytics.dll (this message is harmless)
Loading C:\Program Files (x86)\Steam\steamapps\common\Clown House\ClownHouse_Data\Managed\UnityEngine.Analytics.dll into Unity Child Domain

  • Completed reload, in 0.095 seconds
    desktop: 1280x768 60Hz; virtual: 1280x768 at 0,0
    Initializing input.

Input initialized.

Initialized touch support.

Platform assembly: C:\Program Files (x86)\Steam\steamapps\common\Clown House\ClownHouse_Data\Managed\System.Core.dll (this message is harmless)
Platform assembly: C:\Program Files (x86)\Steam\steamapps\common\Clown House\ClownHouse_Data\Managed\System.dll (this message is harmless)
Setting up 1 worker threads for Enlighten.
Thread → id: 5c0 → priority: 1
Unloading 2 Unused Serialized files (Serialized files now loaded: 0)
UnloadTime: 0.631100 ms
PlayerPrefs language is ENGLISH

(Filename: C:/buildslave/unity/build/artifacts/generated/common/runtime/UnityEngineDebugBindings.gen.cpp Line: 65)

Unloading 6 unused Assets to reduce memory usage. Loaded Objects now: 233.
Total: 0.303084 ms (FindLiveObjects: 0.032752 ms CreateObjectMapping: 0.021020 ms MarkObjects: 0.178428 ms DeleteObjects: 0.068927 ms)

1

(Filename: C:/buildslave/unity/build/artifacts/generated/common/runtime/UnityEngineDebugBindings.gen.cpp Line: 65)

2

Hi,

any idea why the game is trying to run under OpenGL? If you’re forcing it, I’d give it a shot to run it under Direct3D.

3

I’m not trying to force OpenGL (in fact I couldn’t even find such a setting under Player Settings). Could it be they haven’t got Direct3D?

4

It may be possible, but I doubt it. It’s possible to install it from here:

https://www.microsoft.com/en-US/download/details.aspx?id=34429

They might also be missing GPU drivers.

Using -force-d3d9 would force Unity to use Direct3D 9, so that might also be worth a shot.

Am I correct to assume that you weren’t able to reproduce it yourself?

5

That’s right, I couldn’t reproduce their error. And -force-d3d9 or -force-d3d11 makes me show only pink screens.

6

In player settings, you can set “supported” graphics APIs. Automatic on Windows means Direct3D 9 and 11, and optionally it’s possible to add OpenGL to the list. Is there any chance you’ve disabled automatic graphics APIs and instead selected “OpenGL” only? That would cause it to run on OpenGL by default and make everything pink if tried to run on D3D.

7

No, game is set to Automatic Graphics API. But when I disable it, OpenGL isn’t in the list. Might the problem be because OpenGL isn’t in that list?

8

I don’t think so. You wouldn’t really want to ever use OpenGL on Windows anyway. However, if it’s not in the list, I’m wondering why the game starts up using OpenGL in the first place. Does it also start up using OpenGL on your machine?