Guillermo Sánchez de Molina Hernández:
I didn’t know you were referring to the Player Log, my bad.
It shows these errors:
C:\WINDOWS\SYSTEM32\powrprof.dll:powrprof.dll (00007FFAD57E0000), size: 307200 (result: 0), SymType: '-exported-', PDB: 'C:\WINDOWS\SYSTEM32\powrprof.dll', fileVersion: 10.0.19041.546
C:\WINDOWS\SYSTEM32\UMPDC.dll:UMPDC.dll (00007FFAD5650000), size: 73728 (result: 0), SymType: '-exported-', PDB: 'C:\WINDOWS\SYSTEM32\UMPDC.dll'
C:\WINDOWS\SYSTEM32\resourcepolicyclient.dll:resourcepolicyclient.dll (00007FFAD3CF0000), size: 81920 (result: 0), SymType: '-exported-', PDB: 'C:\WINDOWS\SYSTEM32\resourcepolicyclient.dll', fileVersion: 10.0.19041.546
C:\WINDOWS\SYSTEM32\dbghelp.dll:dbghelp.dll (00007FFAC8970000), size: 1982464 (result: 0), SymType: '-exported-', PDB: 'C:\WINDOWS\SYSTEM32\dbghelp.dll', fileVersion: 10.0.19041.867
C:\WINDOWS\SYSTEM32\SspiCli.dll:SspiCli.dll (00007FFAD60D0000), size: 204800 (result: 0), SymType: '-exported-', PDB: 'C:\WINDOWS\SYSTEM32\SspiCli.dll', fileVersion: 10.0.19041.2130
ERROR: SymGetSymFromAddr64, GetLastError: 'Attempt to access invalid address.' (Address: 00007FFA5522FECB)
0x00007FFA5522FECB (UnityPlayer) (function-name not available)
ERROR: SymGetSymFromAddr64, GetLastError: 'Attempt to access invalid address.' (Address: 00007FFA55232AD5)
0x00007FFA55232AD5 (UnityPlayer) (function-name not available)
0x00007FFA5629E684 (UnityPlayer) UnityMain
0x00007FFA5629F6A9 (UnityPlayer) UnityMain
0x00007FFA562ACD41 (UnityPlayer) UnityMain
ERROR: SymGetSymFromAddr64, GetLastError: 'Attempt to access invalid address.' (Address: 00007FFA556DBC81)
0x00007FFA556DBC81 (UnityPlayer) (function-name not available)
ERROR: SymGetSymFromAddr64, GetLastError: 'Attempt to access invalid address.' (Address: 00007FFA556C8A70)
0x00007FFA556C8A70 (UnityPlayer) (function-name not available)
ERROR: SymGetSymFromAddr64, GetLastError: 'Attempt to access invalid address.' (Address: 00007FFA556C8F1A)
0x00007FFA556C8F1A (UnityPlayer) (function-name not available)
ERROR: SymGetSymFromAddr64, GetLastError: 'Attempt to access invalid address.' (Address: 00007FFA556C8D17)
0x00007FFA556C8D17 (UnityPlayer) (function-name not available)
ERROR: SymGetSymFromAddr64, GetLastError: 'Attempt to access invalid address.' (Address: 00007FFA549A4971)
0x00007FFA549A4971 (UnityPlayer) (function-name not available)
ERROR: SymGetSymFromAddr64, GetLastError: 'Attempt to access invalid address.' (Address: 00007FFA5528E20C)
0x00007FFA5528E20C (UnityPlayer) (function-name not available)
ERROR: SymGetSymFromAddr64, GetLastError: 'Attempt to access invalid address.' (Address: 00007FFA556E4B8E)
0x00007FFA556E4B8E (UnityPlayer) (function-name not available)
ERROR: SymGetSymFromAddr64, GetLastError: 'Attempt to access invalid address.' (Address: 00007FFA556E4F51)
0x00007FFA556E4F51 (UnityPlayer) (function-name not available)
ERROR: SymGetSymFromAddr64, GetLastError: 'Attempt to access invalid address.' (Address: 00007FFA556C5B4C)
0x00007FFA556C5B4C (UnityPlayer) (function-name not available)
ERROR: SymGetSymFromAddr64, GetLastError: 'Attempt to access invalid address.' (Address: 00007FFA556C6248)
0x00007FFA556C6248 (UnityPlayer) (function-name not available)
ERROR: SymGetSymFromAddr64, GetLastError: 'Attempt to access invalid address.' (Address: 00007FFA54C64439)
0x00007FFA54C64439 (UnityPlayer) (function-name not available)
ERROR: SymGetSymFromAddr64, GetLastError: 'Attempt to access invalid address.' (Address: 00007FFA551C2951)
0x00007FFA551C2951 (UnityPlayer) (function-name not available)
ERROR: SymGetSymFromAddr64, GetLastError: 'Attempt to access invalid address.' (Address: 00007FFA556FC5E9)
0x00007FFA556FC5E9 (UnityPlayer) (function-name not available)
0x00007FFA556FEACB (UnityPlayer) UnityMain
ERROR: SymGetSymFromAddr64, GetLastError: 'Attempt to access invalid address.' (Address: 00007FF7D32E11F2)
0x00007FF7D32E11F2 (GameName) (function-name not available)
0x00007FFAD6F37614 (KERNEL32) BaseThreadInitThunk
0x00007FFAD8BA26A1 (ntdll) RtlUserThreadStart
========== END OF STACKTRACE ===========
In this thread
We are getting reports from a fair bit of customers playing our game that it crashes at either random or concurrent points in the game after we've upgraded to 5.3. Some are able to restart the game and then not crash, but others always crash at the same spot. So far, this seems to only happen for users playing on Windows systems (all versions).
All log files from users with this issue outputs the following stack trace:
========== OUTPUTING STACK TRACE ==================
ERROR: SymGetSymFrom…
they say that this error “ERROR: SymGetSymFromAddr64, GetLastError: ‘Attempt to access invalid address.’” means that their crash handler failed to locate where the code crashed and they asked to see the dump files.
PS: I’m using Unity 2021.3.12f1