WINDOWS (UWP) build certification error from Windows certification Kit- Please help urgently

[tech247]

Hello everyone,
please help on urgent basis for our issue related to our game getting failed with 2 errors when certifying our build with windows certification kit. Our game is approved at all other stores and there is no such error. Please see below error info and suggest possible solution to our issue.

Error Info

App version:
1.0.4.0
App Architecture:
x64
Kit Version:
10.0.22621.755
OS Version:
Microsoft Windows 11 Home Single Language (10.0.22621.0)
OS Architecture:
x64

FAILED
Platform version launch

• Error Found: The high OS version validation detected the following errors:

• Cannot launch App

• Cannot launch App

• The app Editi_1.0.4.0_x64__rs8r5b65h5hnj failed platform version launch test.

• Impact if not fixed: The app should not use version information to provide functionality that is specific to the OS.

• How to fix: Please use recommended methods to check for available functionality in the OS. See the link below for more information.
  Operating System Version

PASSED
App launch

FAILED
Crashes and hangs

• Error Found: The crashes and hangs test detected the following errors:

• Executable C:\Program Files\WindowsApps\YASH_super_1.0.4.0_x64__rs8r5b65h5hnj\Super.exe was detected by Windows Error Reporting and experienced a crash or hang.

• Application YAS.Super_1.0.4.0_x64__rs8r5b65h5hnj was detected by Windows Error Reporting and experienced a crash or hang.

• Crash dump file C:\Users\Nik\AppData\Local\Microsoft\AppCertKit\Super Kids Racing Mini Edition.exe.22688.dmp was created by Windows Error Reporting and provides additional information.

• Impact if not fixed: An app that stops responding or crashes can cause data loss and is a poor user experience.

• How to fix: Investigate and debug the app to identify and fix the problem.

our game getting failed at the above 2 points. At all other parameters it is getting passed. I have deleted game name and some text due to privacy reasons.

Please help with the issue asap.

Thanks

[Tautvydas-Zilys]

Hi, is this happening locally or when actually submitting to the Microsoft Store?

There is a known issue with local windows cert kit that it fails certain tests if the cert kit version doesn’t match the computer Windows version. Could this be the case you’re hitting? If it is, then you should not worry about these issues and just submit your game anyway - they will not show up in the submission.

[tech247]

Thanks for your reply. This is happening locally and build creates successfully, but when submitted in windows store, it get failed and tells to run windows certification kit and resolve all issues in that test.

Please tell what can be the possible solution to the issue.

Thanks

[tech247]

In addition to above reply, the two errors which were detected there are in attached screenshot , these screenshot are from windows certification team , its from failed report.

Thanks

[Tautvydas-Zilys]

The screenshots you just showed means you submitted a development build - one built with “Release” config. You should make a new app package from the Master config and submit that.

[tech247]

Thanks for your reply. As I remember my developer created retail build. Can you please provide exact steps to be followed to create build with release config.

Also i have confusion related to creating app package from master config. What should I actually follow.to resolve the issue.

Thanks

[Tautvydas-Zilys]

In the create app package dialog in Visual Studio, make sure the Master config is selected:

[tech247]

We are creating uwp build compatible with Xbox also. Please tell which file to install in Xbox Dev kit to test.

Thanks

[Tautvydas-Zilys]

Xbox would use the x64 package. Is that what you’re asking?