We have millions of players, but only one player has reported this problem.
We can’t reproduce and have no idea about it.
Unfortunately we don’t get his further cooperation.
There is only a picture, and it seems that his OS is Win11.
We work on Unity 2020.3.47f1, set clip (using Resource.Load) to play video with VideoPlayer, and videos are MP4-MPEG-4.
Looking forward to your suggestions or opinions. Thanks.
It seems to happen because of the sample read timeout. Is he able to play a h264 video on its machine? It feels like he doesn’t have h264 codecs installed or something else prevents the codec from doing his job. Also, maybe an anti-virus.
using unity to change (Transcode) the video codec to VP8 worked to me