WRONG license key received

Unity Engine
1

Dear Unity team,

I purchased Android Pro (upgraded from Unity pro iOS pro) on February 2. and I still can’t activate it!

Then finally Ricardo A. answered and provided obviously the wrong key cause when activating I receive this message:

The serial number you entered has been upgraded with additional features and is now invalid. You should have received another newer serial from Unity, if not contact support@unity3d.com

888×150 27.7 KB

I sent today again an e-mail with the title “WRONG license key received” to you (support@unity3d.com), but I really can’t wait that much again to be answered (someone from support can pm if you need to know the e-mail from which I’ve sent the mail). It’s really urgent for me to activate my android account, so please hurry up with solving my case.

2

bump!

3

Email Ricardo directly about the situation if you haven’t already. Things like this are frustrating and I’m sorry you haven’t been able to use a product that you paid for for over 3 weeks now.

4

Thank you! I put Ricardo Sales in cc.

I still have no answer from UT! Can’t believe Unity has such a poor customer support, and that no one from UT is reading the support forums, or that they all do not consider themselves as responsible?

5

Rather strange, they normally answer within hours for questions like this. Are you sure there’s nothing in your spam box?

6

I talked to Ricardo today. The email had gone to his junk mail unfortunately. This should be resolved now.

7

I didn’t received anything?

Maybe he resolved an other case? I won’t put here the e-mail from which I purchased the licenses, but maybe I can write someone again from this e-mail? Or can someone from UT pm me, so I’ll provide the needed data?

8

Bump!

Still no answer received. Can’t even get in contact on Skype with UT. Please UT contact me to solve these case.

My business suffers under this conditions, and I’m willing to take further steps if we can’t solve these on a regular way.

9

I am sorry that it has taken time for your issue to be dealt with. Serial number problems should be handled by the support team directly and not on the forum (since we need to ask you for confidential information such as your email address, machine, IP, and serial number.)

I’ll look into the case that Ricardo helped you with, and try and see what the problem is.

10

Hit reply too soon. What I meant to add was that the serial number process goes like this:

a) Customer places an order for a serial number.
b) Some time later the payment processor tells us that the funds have been received.
c) The serial number is issued.
d) The email with the invoice and serial is sent to the customer.

Steps (c) and (d) happen atomically, so if a serial number has been created an email is sent. Email is unfortunately unreliable, and we urge customers to whitelist unity3d.com email addresses.

11

Think this should now be resolved to your satisfaction. Please accept my apologies for the inconvenience.

12

Ok, thank you!!

I received the new valid serial now and registered Android pro with no problem.