XBOX One Testing

Hi all!
New to the forum and fairly new to unity! Were making a game that we want to test on xbox one WITHOUT hardware limitations!!!
I have created a Developer account with Microsoft back in January 2019, not had any calls or emails from an “account manager” and am currently testing my game as an APP using UWP and Visual Studio!
How can I have access to the xbox one module for unity so I can test with full hardware? (i.e ALL CORES AND MAX RAM) I cant find out who my MS Dev account manager is, ive already sent MS help requests and spent hours on the phone to someone who couldn’t even speak English (or hear it apparently) and am no further to getting what we need in order to test our game FULLY. I am seriously thinking about switching to unreal engine because ive had enough now, 8 months down the line!!! Can anyone help me find out who my account manager is? Or can someone from unity directly give us the ADDON we need to just build for XBOX one using the Console full potential? ive searched for hours on google for ways to find my MS account manager and GUESS WHAT! yep good old Microsoft youu guessed it, they don’t have an answer just a load of BS replies to at least 30 other people asking the same question!

You need an XBox developer account and development license from Microsoft.

I have both of those already, still no Contact from anyone at Microsoft, none what so ever… I have signed up to every program they offer in order to solve this. Its really disappointing