So, i had yearly subscription for Plus, now noticed that it had charged monthly fee… so why/how it had changed to monthly and how to make it stay on yearly? (and do it get refund or discount when switching to yearly?)
Also noticed that when logging in to your seats, it shows plus div minimized, and pro div is open with monthly box checked… which seems strange usability… (since i dont have pro etc).
(i guess need to contact support, but adding this here, since google didnt show good related results)
It is expired. As per the agreement all prepaid subscriptions are converted to monthly at the end of the term. You can always prepay it again manually, but it is your responsibility.
I’m not sure about the refund, I have prepaid my subscription manually at the end of my term, the support probably can tell you if they’re willing to do that or not.
Herewegoagain, license switched to monthly… just posting to this thread one last time:
as a feature request, would be nice to have auto-renew for yearly subscriptions.