Hi,
I came across this thread and would like to clarify any questions and misconceptions that there might be.
There is a large amount of of assumption and accusations here that is completely unfounded and they building on top each other each time basically excepting the previous then as fact and totally makes them invalid and untrue.
I am emailing the thread link to the head of the asset store as well so that the person can see the discussion and input if they think anything is still missing.
The initial review in question:
The reviewer complimented the assets on the points that were relevant,
Then he went further to criticize items such a normal mapping, spec mapping and such.
I never advertised that to be in and tried to create the impression that this was there.
The review criticized something that was not in the package, It is like buying a car after seeing all the features and then when you get the car you are unhappy that it does not have air-conditioning
Here follows the emails where you first asked about this and I offered to provide them to you in private via DropBox
Hello,
At 12:32 05/08/2014 +0200, you wrote:
I can make these for you specifically with a tool like Shader Map.
It is a pretty easy task and give them to you via Dropbox.
Really…? :-o
I’ll give you an example to be sure we’re on the same page : for the potions, the glass part should have a lot of specular, the cap & strings, just a little bit, and other parts some but not too much.
It could be done mostly automatically ?
For the normal map, I noticed an amulet that has shadow lines that should actually be done by pixel lighting so the shadow side would depend of the light direction. This one I guess you can’t change easily as it’d require to change the diffuse map (although I don’t mind too much to use it like that, as it won’t be seen from too close in my game world).
I will see about adding them to the actual project file on the store.
What they will do is give the perception that the project is resource heavy becasue of the perceived file size
and in my experience will frighten of prospective buyers.
Oh yup, I understand ; I guess most buyers use your kits for mobile games.!
Please do have a look at the Village Interiors Kit and its demos and see my texture quality with the diffuse only.
Exactly the same assets for TopDown and FPS
27 x 5* ratings and many shiny reviews
https://www.assetstore.unity3d.com/en/#!/content/17033
Yes, I follow your work since a few months. What you do with only diffuse maps is pretty amazing and looks great on screenshots. Unfortunately, my game is for PC, and diffuse only looks terribly flat and lacks details once we’re walking around in the 3D world with dynamic lighting (especially in FPV, like my game is).
I have stated in the emails to you upfront that for me to provide them to you is not a problem, that the only problem is where your taste of how bumpy they need to be is quite likely different from mine, so I could give them and lets see.
I did so inside an hour or two.
You went then and gave it a bad review based on “a shopping list” perspective of what you thought was missing,
not what was there. That is not an accurate review in my opinion and I would guess many other peoples opinion as the down voting have come back to show.
Now concerning getting buddies to come over for a voting party.
I do not have the time or need to do that.
- I can confidently tell you that I have more that 200 users whom own all or most of my packages.
Do you not think that many of them already have the asset ( I have sold more than 600 since it’s launch)
and do not agree with your review maybe, but the fact that some people don’t agree with your point of view or
analysts of the package you now make unfounded accusations that by reasoning of any of these points could be a
very plausible reason for the way your review was seen.
- If my products were so bad, would they come back to buy more.
- Would I have problems to have web demos available for almost all my assets to you can go and through an
eyeball on them and make a best possible choice of buying my assets.
If I wanted to trick you into buying my stuff I would have maybe made videos where I can control the FPS and lighting
and many more factors, no I give the the chance to go and run the same webdemo over and over and over so you
can make absolute sure before you spend your money.
- I have been on the Asset Store for 14 months now , and have not had 1 request for a refund, just the odd
charge backs deriving from fraudulent CC transactions.
- Google analytics showed me more than 15 000 visitors to my page for the Loot Kit during this last MADNESS SALE, do you not think that it is
EXTREMELY possible that 5 people from that could not have agreed with you.
I would say any reasonable person would say yes it is very possible.
- If you gave a positive review of a package and come back and see another person reviewing
it and is talking nonsense in his review, what are you going to select, helpful or not helpful
I have seen many same reviewers:
I am greatful for the more than 200 regular customers that like my stuff and immediately buy them when they on the store next time.
I have in fact a list of users on email that receive early review viewing of the packages, give feedback and suggestion and help shape the products.
The Village Interiors Kit i itself was in fact a customer request that developed into a full product as you see it today
Deleting reviews:
Thee only time I have seen one review removed was when a matter that the review hammered on was either resolved or the users did not read/use the recommended method in the documentation for it to not be a problem
Can I ask you, would you want to miss the opportunity to get your hands on a good package, but because it is being miss-represented with a wrong review just because the reviewer did not bother to read or does not know how to use Unity. I would not want that.
To show you an example please look at this Unity Asset Store - The Best Assets for Game Making
Second last review by Stephan Tauguay, do you honestly want to tell me that the other 10 reviewers and the other 30* ratings are all wrong and he is right.
He has in one month not bothered to email me, come back and communicate on the review, which is not the platform for that in any case.
I would say that is a review that is mis-representing the product and clouding the judgment of prospective buy don’t you.
And the cool thing, his review is still there 
Any further questions please feel free to engage me via email
If anyone here want to be added to that list then please email me on info@3dforge.co.za and I would gladly add you, I will add you Emmanuel anyway so that you can see that I put my money where my mouth is.
I am a one man show that work 15 - 18 hours a day 7 days a week to build a reputable business.
I had users email and ask my PayPal details because of there happiness with the contents and quality of the Village Interiors Kit and the volume of the FREE updates that it has received (More than doubled in package size) wanting to donate and in that way say thanks.
I guess I must have really tricked them into buying my product?
Emmanuel it saddens me that you would just come out and make such accusations after I offered to help, kept to my promise (you asked for Normals and Spec, I provided AO and Displacement maps as well)
Emmanuel, if you want you money back, then please email me the proof of payment and I would gladly refund you for your product that you dissatisfied with. I want happy customers, if getting your money back will make you happy, well then I have another.
And this after you received extra personal interactions and bought the package at a 50% discount, shees, you know here is only so mush I can try to do to keep someone happy.
Cheers
Cobus
