Suddently can't get ad network or ad unit data from LevelPlay [Solved]

Hello !

My game is online (on Android, and working on IOS version) since october 2025. I have not promote it a lot, just a bit of google ads to get my first hundred download. I was happy to get data, solve some minor bugs and optimize everything. And now some days ago, i have noticed that ads were not loading anymore. So i have investigate on that topic and realize that with the testsuite i can’t see absolutly nothing, no networks, no ad unit.
Using the ID provided with the sample is working but not with mine.
Anybody facing the same issue ?
The SDK is initializing correctly, even connection with my app id is working, but it’s like my account is empty.
I can connect correctly without any problem to my levelplay account, same for unity or admob.

Maybe some kind of inspection on my account ? i have noticed something very strange in unity ads report : there is 2 recent date with some impression but no request, is it possible ? for example : 0 request, 4 impressions and a very low cpm of 0.11$. I never had such problem before.

Well, for now i have made a ticket hoping that everything will come back to normal.

Let me now if you have the same problem and i will come back if i have something new :slight_smile:

Thank you for reading me !

Chris

EDIT : Ticket number 00907953
I also get more info about the problem, i have found the error code 2080 :
Init Fail - Unable to retrieve configurations from the IronSource server. Response contains errors.

Hi! I checked the two app keys you provided, and they were both successfully initialized. Could you check if there are still any issues?

Hi Sam !

It seems to be working now ! Thank you a lot ! Any idea of what was the problem ?

Thank you again !!! :smiling_face_with_three_hearts:

Glad to hear the problem has been resolved. The issue was likely related to server configuration synchronization, and I’ve already refreshed the configuration for your apps.