Unity WebPlayer Broken?

[anon54165838]

Hi,

We have a facebook game running on Unity Web Player.

Today at around 10.30 AM GMT, we’ve realized that our CCU dropped dramatically pointing out a problem. We tested our game around 6 PC’s in the office and we found that after clearing cache of browser, Unity Web Player games just halt on white screen.

I suspect it could be related with new web player update today? Do you guys have any problem, are your games running smoothly on web player platform now? Or maybe can it be related with Unity Facebook SDK, Facebook-Unity problem?

Thanks!

[perplex_bcn]

Hi,

We also have problems with Web Player.

This is the output of the console when trying to load the player:

151119 12:29:57 Instance 1fad524dbaa8e4f7a89894f9e2c7989b shutting down
151119 12:29:58 Instance starting, version 5.0.3f2_c28c7860811c, UNITY_WEB_ENABLE_AUTODOWNLOAD: 1, GetDisableAutoUpdates(): 0
151119 12:29:58 Datafile https://************/Unity/WebPlayer/WebPlayer.unity3d?20151119
151119 12:30:01 Timed out on global version info
151119 12:30:01 Requesting bundle 1 (3.x.x) update. Required revision range is 4698001 to 7fffffff, installed revision is 4668002
151119 12:30:37 Setting error display: ‘Failed to update Unity Web Player’, details: ‘A newer version of Unity Web Player is required, but the auto-update download failed.
Was trying to download https://ssl-webplayer.unity3d.com//autodownload_webplugin-3.x/UnityPlayer3.x.x-x86_64.bundle.zip’, link: 1

This is screenshot with the error:

[anon54165838]

We had same error also, but after clearing the browser data cache that error disappered, but now it says no web player is installed in the machine.

We’ve tested with Firefox, Opera, IE and all other browsers, no chance.

You could just try:

Unity Real-Time Development Platform | 3D, 2D, VR & AR Engine

And see:

And this the Firefox plugins installed:

[AblazinEagle]

@perplex_bcn

Hi,

We also have problems with Web Player.

This is the output of the console when trying to load the player:

151119 12:29:57 Instance 1fad524dbaa8e4f7a89894f9e2c7989b shutting down
151119 12:29:58 Instance starting, version 5.0.3f2_c28c7860811c, UNITY_WEB_ENABLE_AUTODOWNLOAD: 1, GetDisableAutoUpdates(): 0
151119 12:29:58 Datafile https://************/Unity/WebPlayer/WebPlayer.unity3d?20151119
151119 12:30:01 Timed out on global version info
151119 12:30:01 Requesting bundle 1 (3.x.x) update. Required revision range is 4698001 to 7fffffff, installed revision is 4668002
151119 12:30:37 Setting error display: ‘Failed to update Unity Web Player’, details: ‘A newer version of Unity Web Player is required, but the auto-update download failed.
Was trying to download https://ssl-webplayer.unity3d.com//autodownload_webplugin-3.x/UnityPlayer3.x.x-x86_64.bundle.zip’, link: 1

This is screenshot with the error:

i have the same problem

[perplex_bcn]

I’ve followed this steps to install the player:
http://docs.unity3d.com/Manual/TroubleShootingWebplayer.html

Still have the same problem!

This is the web player version as shown here: Unity Real-Time Development Platform | 3D, 2D, VR & AR Engine

[anon54165838]

Yeah but we can’t expect every player/customer to troubleshoot their webplayer. It was working this morning, now it is not so certainly this is a Unity related problem. Please Unity take your action and at least answer the thread by saying:

“Yes we are following the issue now” or “We couldn’t reproduce the issue at our side now” !

Thanks.

[perplex_bcn]

FYI: x.com
Unity is looking into this!

[kefrens]

It seems problem is with accessing: https://ssl-webplayer.unity3d.com/download_webplayer-3.x/3.0/uo/UnityObject2.js

http version is accessible but it is not an option.

[Dentarg13]

+1 suffered. Web client over https is not working. http and local are OK.

[Dentarg13]

Looks like it fixed.

[gameDevBart]

We’re still having shader issues.

[michael-v]

Having shader issues too