I cancelled my Unity AI 14 days trial subscription, and after that I can’t re-enable it. I don’t actually want the trial anymore, I want to pay monthly subscription but I can’t do that. I can only find web page from where I start free trial but that one doesn’t allow me to restart. I am confused.
I guess there are changes in Unity Cloud, because my cancelled subscription disappeared from the Unity AI Assistant section, and it provides me the opportunity to sign up for a Trial again.
To get a guaranteed answer, please submit a ticket via Unity Support as well. For the current topic you can also attach the Ticket ID that you will receive via Email after submitting. Only a post with such a number makes sense here on Discussions.
Has anyone helped you on this yet? I have the exact same issue and I sent a support ticket on 08/14 and haven’t gotten a response yet. I thought maybe it was because I set my payment method as paypal so I logged into their website and removed the Unity subscription from there thinking it would help but nope. Even in the unity dashboard I can’t click on “upgrade” I can’t click on “restart term” nothing. Hope this gets fixed.
I got a reply from support, here’s solution: https://service-store.unity.com/order/create?currency=USD&product=UTY-POINTS-SUB&variant=uty-pts-no-commitment-monthly