LevelPlay account pending approval 5+ weeks, no response on Tickets #00902379 & #00906797

Unity Services
1

Hello Unity / LevelPlay team,

My ironSource / LevelPlay Ads Monetization account has been stuck on “Your account is pending approval” since April 24, 2026 (5+ weeks). I have opened two support tickets and received no response on either:

  • Ticket #00902379 (opened April 24)
  • Ticket #00906797 (follow-up, opened May 15)

Account email: houneteam@gmail.com
App Key: 260bcdfe5

My setup is fully complete:

  • Game “Lumo Idle Park” is live on Google Play and the App Store (Bundle ID com.houneteam.lumoidlepark)
  • LevelPlay SDK fully integrated and shipping in the live build (Android + iOS)
  • Mediation adapters configured (AdMob, Unity Ads, Liftoff/Vungle)
  • Payment and tax information submitted

The app is live with real users, but I cannot serve ads or earn revenue until the account is approved, so monetization is fully blocked. I would strongly prefer to stay on LevelPlay rather than switch providers.

Could someone from the team please check my account status and push the approval? Any update on timeline would be greatly appreciated.

Thank you,
Daniil

2

Hi there! The approval process was specifically for the ironSource Ads network. LevelPlay itself doesn’t have an approval process so you can get up and running right away with LevelPlay + Unity Ads and any other partner networks you have accounts with. You mentioned AdMob, Unity Ads, and Vungle are configured so you should be all set to go live with LevelPlay mediation. Do you run into issues when you try initializing LevelPlay in your live game?

3

Hi, thanks for clarifying, that makes sense! Everything is working on my side, no issues at all. LevelPlay initialized correctly and ads are serving fine. Appreciate your help!

4

So glad to hear! Hope everything is smooth from here on out!