Unity Hub 3.20.0 - Unable to load templates after updating

Unity Hub
1

Hi Unity Team,

I’m having an issue with Unity Hub that started right after I updated to Unity Hub 3.20.0.

Before the update, everything was working normally and I could create new projects without any problems. After updating, Unity Hub no longer loads any project templates.

Screenshot 2026-08-06 102018
Screenshot 2026-08-06 1020181919×1042 95.3 KB

Whenever I click New Project, I get the message “Unable to load templates.” The same thing happens if I open the Templates section in Unity Hub—it just says “Unable to load templates”, so I can’t create any new projects.

I’ve already tried a lot of things to fix it:

  • Reinstalled Unity Hub.
  • Installed different Unity Editor versions (6000.3.21f1 LTS and 6000.5.7f1).
  • Signed out and signed back into my Unity account.
  • Ran Unity Hub as Administrator.
  • Restarted my PC.
  • Checked Windows Firewall and my internet connection.

Unfortunately, nothing has worked so far.

Screenshot 2026-08-06 102158
Screenshot 2026-08-06 1021581914×937 90.2 KB

I also checked the Unity Hub logs and noticed errors related to the Template Service, but I’m not sure what they mean.

I’m using:

  • Windows 11
  • Unity Hub 3.20.0

I’ve attached screenshots of the issue and the log files.

Has anyone experienced this before, or is this a known issue with Unity Hub 3.20.0? Any help or guidance would be greatly appreciated.

Thank you!

2

Try uninstalling the Hub, then delete any leftover “Unity Hub” folders under AppData (check all three folders), then reinstall it. And don’t run it as administrator, this doesn’t fix problems but only defers them to later or creates new ones.

There’s one report about a 3.20 issue that I’ve heard of so far where going back to the last 3.19 or 3.18 version was a suitable workaround for them.

1 Like
3

Hi, thanks for your reply.

I finally got it working. What fixed it for me was completely removing Unity from my PC, deleting all the leftover Unity files and folders, and then reinstalling everything from scratch. After the fresh installation, the editor worked normally and I was able to open Unity without the template/project creation issue.

Thanks again for taking the time to help!