Unity Hub shows no project templates after changing Windows username

Target Platforms Desktop
, ,
1

Hello everyone!

I’m facing an issue with Unity Hub. When I try to create a new project, the template selection window shows an empty list — there are no templates at all (3D, 2D, URP, HDRP, etc.).

What led to the problem:
I changed my Windows username (through Control Panel). Before that, everything was working perfectly — all templates were available.

What I’ve already tried:

  1. Checked filters in the project creation window (“All templates”).

  2. Restarted Unity Hub with administrator privileges.

  3. Deleted the contents of %AppData%\UnityHub\Templates (there was only a manifest.json file; deleting it didn’t help).

Additional information:

  • Unity Hub version: [ 3.17.3]

  • Unity Editor version: [ 6000.0.29f]

  • Operating system: Windows [ 10]

Question:
How can I force Unity Hub to re-download the template list or “re-bind” them to the new user path? Is there any configuration file where the old path is hardcoded that I need to manually fix?

Thanks in advance for your help!

2

This could point to a real issue with the Hub when renaming the user account. Please report this from inside the Hub. In top right corner menu, there’s a Support submenu with the bug report feature.

I can imagine the Hub config files may have stored paths including the old username. Short of checking those config files and updating them, reinstalling the Hub should fix the issue for built-in templates. You can also try completely deleting the Unity Hub folders under AppData, but you’d lose your project list too.

Please don’t do that! It’s dangerous and not supported and won’t fix anything - at most it will just defer issues elsewhere and/or towards later.

Quit the Hub or restart the computer to ensure it runs with your account privileges, not admin.

Worth mentioning: That Unity version has a security issue and must be updated as you cannot publish unpatched builds with that version anymore.

And regarding Windows 10: it’s been out of support, receiving no updates for 9 months. Continuing to use Windows 10 is a growing security concern. More so if you’re willingly giving applications administrative privileges as a silver-bullet troubleshooting step (please don’t). Updates to Windows 11 remain free of charge.