XBox one Build controller doesn't work

Hello,
I’ve got approved by Microsoft. I was really happy to see my game in the Xbox Store, the game started (I can see the intro and the menu) but the controller doesn’t work at all.
I made the game unavailable until I solve this problem.
Does anyone know how to solve this issue?

When you say “doesn’t work”, what exactly happens? How are you reading controller input?

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It seems that the controller is not even connected when I run the game on the xbox one (but it works on the Xbox menu).
On windows 10 the controller works perfectly.

I have an input manager

Is that one of your scripts? How does it read controller input?