Hello,
I am experiencing a persistent issue with Unity AI Assistant credits. My subscription was successfully renewed on May 14, 2026, and I received the confirmation email, but my Editor still shows “No credits remaining”.
Technical Details:
- Unity Version: 6000.0.73f1
- Assistant Package: 2.7.0-pre.3
- Organization: I have verified that the project is linked to the correct organization ("
In the unity cloud dashboard,
Choose your organization, then then go to Administration, Subscriptions, click on Unity AI Subscription and assign yourself a seat. Let me know if it fixes the issue.
I tried this, did not work
Still get the message I do not have any credits
I’m replying just to keep in the loop on this conversation as I’m also having this issue, my subscription was renewed today and I should have my credits, but I have 0.
I’m having the same issue too.
Hello, I am also having this issue, even after assigning myself as the seat. I have also submitted a support ticket about it as well.
I am having the same issue as well
The same issue for me. I have assigned the seat to myself
Any solution? I haven’t been able to use the assistant for two days and I have pending work left to finish. I was assigned the seat before the renewal; I’ve tried removing and reassigning it, but with no result. However, the charge for the credits has already been billed to my credit card.
Same issue, renewed after the free trial, succesfully billed, seat assigned, but 0/0 credit.
Same issue here, automatic renewal after free trial, 0 credits
I got the credit on my account ~10h after the renewal.
Yep mine just updated as well finally.
Same problem: 0 credits
updated. I got the credit on my account 48h after the renewal.
Same here, just took a long time
Just flagging I’m having the same issue - renewed after trial got the confirmation email and invoice and has been a couple of days - can’t even buy extra credits to get the service going again. Hopefully will resolve itself soon like the others.