Unity LevelPlay - No ads available in production

Unity Services
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1

I integrated Unity LevelPlay into my 2D game without any issues. I setup rewarded ads with ironSource and Unity ads as my two networks. Everything has been working fine in beta, ads were serving without any issue for all my beta testers on iOS and Android.

Today, I released the first production version of my game to Google Play and the App Store. I went back into LevelPlay/ironSource and added my store URL’s to my app settings. This put them into “Live” mode. As soon as I did that I could no longer watch ads within my app, both in the old TestFlight versions that were previously working as well as the App Store version. It does not work on Android either. I am getting an error that there are no available ads. I did not make any changes in my code between the beta versions and the live versions.

The SDK is initializing just fine and then immediately calling the IronSourceRewardedVideoEvents.onAdUnavailableEvent callback.

I have tried to do new builds using validateIntegration and the test suite, but neither of them are doing anything in my new builds. I have gone through all my settings over and over again to try to find any issues and read and re-read the integration guides as well as many forum posts on the matter and cannot get this to work. I even updated to the latest version of the ironSource SDK and the adapters. I’m wondering if there’s some kind of network delay after my app went live?

Just in case someone from Unity that can review my ticket sees this, I did create a ticket on this issue: 00522364.

Does anyone know what could have gone wrong from adding my store URL’s and them going into live mode?

2

This same thing is happening to me. Everything is correctly integrated (8.3.0 via Package Manager), the validateIntegration returns no errors, all mediation networks are also verified, no errors. Despite this the SDK only initialize and there are somehow no ads available (for both iOS & Android). The account is also verified (years ago), payment is setup correctly. In the levelplay performance dashboard I do also see DAU numbers, so the SDK also seems to be connected, just no ads.

I used IronSource in the past for other games, back then everything went smoothly and the earnings where great. Now somehow it just doesn’t load any ads. I hope someone knows what the cause might be, else I’ve to switch to another platform (probably AppLovin MAX).

App keys: 1fad2ad6d & 1fad3938d

3

It was sorted for me when I created a ticket and provided my app ids. They didn’t explain what the issue was, just that it had been fixed for me. I assume for my case the apps needed some sort of manual review after I turned them Live. Ads are now working in both iOS and Android for me.

4

Thank you, good to know it’s resolved for you! I hope they will also ‘enable’ my game. I did spend a lot of time on this issue, because I thought it was an error on my side. It would be great if they could put a little indicator on the dashboard to indicate that a manual review is needed to get this SDK to work…