+1 for transferwise, I use it all the time both personally (I migrated from the EU to the US so I have to send back money for various reasons) and professionally (paying for work). The best thing is, they deposit the money on a bank account so no need to open a paypal just to receive payment.
I think that many people were confused and that resulted in some of the backlash because they thought this was an “easy” problem. When the OP says PayPal Credit, he’s not talking about funds in his account. He’s talking about the PayPal Credit option which is a flex credit line (like a credit card or loan basically). PayPal offered him no-interest financing for using that line of credit, so he opted to purchase through the asset store. Here’s where the crux of the problem is:
If you have funds in your PayPal account, it’ll often give you the option of where to pay from. I believe, ff you don’t have enough funds, it auto-draws from the bank account you have on file. In this case, the OP expected to be able to choose his PayPal credit line but wasn’t presented the option, so he/she bought a bunch of assets expecting to have no interest financing and instead had a big surprise withdrawal from the bank account. Hopefully that clarifies things.
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So, either Unity or Paypal does not give the option for Paypal credit line for Unity products. I guess I can sort of understand that in this case.
It puts both Unity and Paypal at a risk for for a charge back if the user does not pay the bill. The credit line is very small though, only $250. Maybe the user went above that limit.
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So I’ve just finally understood the real problem: He didn’t pay attention to where the funds were being drawn from.
It wasn’t that he got partway through the thing and found out that he had paid money and would get no product… It was that the money came directly from his bank account and he didn’t expect it.
That screen, in the past, has had “paypal credit” greyed out, I’m pretty sure, when it wasn’t available. Of course, it had already selected the next option, and you had to pay attention to that.
It would be nice if PayPal notified the user more clearly that they had chosen a non-default payment option, but once again, this is not Unity’s fault in any way, shape, or form.
Since this was entitled Friendly Warning about Paypal, I feel like I must defend Paypal.
At least for purchases and business use, we have had very good luck with Paypal. They contacted us when a credit card was used on Paypal and even gave us the person who used our account so we could contact the police. They refunded the money immediately. We did not have to wait for months. They were great when selling art at an art fair, very easy to use as a business account.
I prefer not to use my credit cards for purchases online directly, so I am always happy to see the Paypal option.
Also, it is very easy to get Paypal receipts if I need them for taxes or simply to prove I purchased something.
So…the friendly warning is really about watch that button where you choose your payment method. Make sure you check the correct one.
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Yeah, it totally depends on the size of the job, of course.
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Same general experience here. Not sure if account type makes a difference but I also use a PayPal business account, not a personal one. I have a feeling that most times when people have issues with disputes and such (not in this particular case), it’s because they’re using a personal PayPal account.
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This could be correct but, in the context of receiving feedback (potentially from a customer) there’s no way I’d use those words in response.
If a user is paying even casual levels of attention and I don’t make sure they’re aware of critical things like this then it is at least partially my fault. In an even half-decent design if there’s a choice, or a reason to expect a choice, then they shouldn’t be able to make a transaction without explicitly telling me where the money is coming from.
Consider that in my design I need to account for things like people who are only semi literate, and people who are vision impaired, and stuff like that.
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- you handle your money with this “casual attention”? Well, okay. It’s your choice.
- also you’re handling this whole stuff with “casual attention”, we’re still on the Unity forum and not on the PayPal’s, where it should be. I guess in this case the answer should contain something like “Sorry for the experience, ask PayPal, good day.”.
Not sure about the OP, but I buy assets from the store all the time and use PayPal credit.
It is automatic and my limit is in the thousands not hundreds.
Maybe I set it up some time ago but not had an issue.
I use PP for many purchases all over the internet.
Perhaps you misread or misunderstood what I wrote or was talking about?
First, when providing service to others you can’t assume that everyone’s perfect. Good customer service or design for customer facing systems takes a broad range of people into account including, among other things, those who might not be paying as much attention as they should, or who primarily speak a different language, or may even have some kind of disability, or… the list goes on.
Second, even when dealing with otherwise ideal customers, it’s good to realise that they can still make mistakes and not further inconvenience them or, worse, make them feel bad about it. That, specifically, is why I was saying I wouldn’t use the language I quoted with a client or customer.
Third, I’m not going to dismiss a problem just because it involved a user making a mistake. There’s still the distinct possibility I can improve things by making the mistake less likely in the future.
I’m not going to go to the PayPal forums to talk about user experience design and provision.
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All very true imho, especially in the context of the whole “democratizing gamedev” mission statement of UT.
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Or the entire thread. Up until now it was about “Let’s beat up Unity, because.”
And PayPal basically said: “it was Unity, please go away”
Well, if nobody goes to the real culprit and tell them, they will never know. (Of course in reality, they already know, what the problem is, there is no real solution against casual clicking, you have to pay attention if you spend money)
I believe from what I read it goes up as you use it. So when you first apply, it is $250. I may be wrong, but that is what the website said. 
I disagree wholeheartedly. If it were specific to PayPal only, then yeah, but in this case the community forum gives him the opportunity to potentially connect with others using Unity who may have had the same experience.
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yeah, could be, think it’s changed since I first signed up
This happened to me, too!! Wtf!
@angrypenguin Thank you for being a voice of reason in amongst the many bizarre “you’re holding it wrong” attempts at defences of negative and belligerent corporate policies and practices.
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Hi,
I’m trying to take advantage of “MayMadness” shopping for assets of a value €440 but I get the below message when using PayPal. Please help!
Agreement was canceled.
When contacting support, please include the following information(show):
You should contact the support.