Recently, I received notification from Google Dev Console about an error/crash in my app that occurs on specific devices. I’m new in error reports, so I would be grateful if someone could tell me what is happening ![]()
Here is the crash report
Recently, I received notification from Google Dev Console about an error/crash in my app that occurs on specific devices. I’m new in error reports, so I would be grateful if someone could tell me what is happening ![]()
Here is the crash report
We have similar crashes on our game. It is very difficult to see what the error is from the logs, and since we don’t have this device we cannot reproduce the crash. And when we cannot reproduce the crash, it is almost no point in reporting this bug to Unity; It will mostly be ignored.
The phone “j1xlte” (Samsung Galaxy J1 (2016)) seems to be over-representated in the crash statistics. It is a very low-end phone with poor specs. I think our solution will be to blacklist this device in Google Play Developer Console to stop users with this device from using our app, seeing a crash, and giving a low rating. (See View and restrict your app's compatible devices - Play Console Help )