We chose to upgrade our Unity Plus subscription to Unity Pro for one year, at the old Unity Plus price. We also chose to let the Pro subscription start at the end of the Plus period, i.e. in July 24. This is also stated on the Subscription page:
Your current plan:
1 x Unity Plus
Annual plan, prepaid yearly
Commitment period : July 27, 2023 - July 26, 2024.
Your next plan:
1 x Unity Pro
Annual plan, prepaid yearly
Commitment period : July 27, 2024 - July 26, 2025 .
You will be charged $399.00(exclude.TAX) on July 27, 2024.
However, we still get notified that tomorrow will be the last time to be able to upgrade. This is pretty confusing. Can we rely on what is stated as the ānext planā or do we have to confirm something?
EDIT
Worrying this support answer 19 days ago seems to suggest that you must start your Pro subscription immediately and prior to the deadline. Meaning Unity will not honor your scheduled upgrade.
Note how the answer states āEnsure Immediate renewā is selected and āImportant: Since this is a limited-time offer, you must use the Immediate Renew option to make immediate changes to your subscription.ā
However as you point out this is all counter to what the Unity Manage Subscriptions page states and which states very clearly ( as I have it set the same as you ) that by setting up auto-renewal you will get the discounted Plus to Pro upgraded at the end of your current subscription period which is well beyond the 27 March 2024.
EDIT 2
Iām going to contact support and see if I can get a clear answer. At this point though Unity has shown themselves to have such poor communication and clarity with all the various prices/licenses/fees they have tried over the last 6 months that if I do not get a reply before the end of today I will probably immediately renewal as at least iāll get a deduction of the discount upgrade as any unused current Plus subscription is returned, which is better than not having the Pro upgrade at all
This is especially true as iām not even sure I will keep Pro in the future - at almost 5 times the cost it no longer makes sense for the few Unity based clients I have left. Plus made perfect sense and was easy subscription, even when I didnāt need it for clients and because I wanted to support UT, those days are sadly gone.
Original
I would suggest doing what they say in the email.
Sales/service team is normally pretty fast to reply, though might be a bit late at this point for the deadline tomorrow.
Should this really be the case, then this is more than misguiding. If it states that the Pro license will start in July, I have to be able to trust in this information. Hiding the contrary in a knowledge base article is insane. This would further destroy my trust in Unity. When I opted for the scheduled upgrade, this article was not even available:
Thanks for pointing me to it. Unbelievable.
As I understand the article, I still have till the 27th to decide, so Iāll await their response.
Thanks for the Link. At the very bottom: āImportant: Since this is a limited-time offer, you must use the Immediate Renew option to make immediate changes to your subscription.ā
I thought we can renewal once the old subscription has been ended, but this is not correct. You have to to the renewal directly / immediate.
Yes, I saw this. But it is more than confusing, because on the subscription page itself, it confirms that the switch can be made when the term ends. I just saw that this info even shows up on the main subscription page:
Next payment
Amount (incl. Tax): $399.00
Due: July 27, 2024
Automatic Renewal: On
How would I ever suspect that this info is invalid?! The article linked above had been posted after I chose to upgrade. Do they expect we read all articles they post somewhere hidden on their website, and even after we already took care of this?! This is ridiculous.
āIf you would like to renew immediately, select Immediate Renew. This means that billing/invoicing will be processed right away.ā (highlight by me)
And on the images they say āSelect the renewal option of your choiceā, meaning either āimmediateā or āscheduledā.
How could you ever assume that this is not an option despite of this explanation?!
To be honest: You have some valid points, and I donāt really know what the truth is. But from my experience in recent years, donāt count on the writing if it only benefits you. If it primarily benefits unity, such as having a shorter duration of Pro/Plus subscription periods (for discount(old price), it is more likely to happen. So, for now, I would like to be on the safe side, as sad as my argument soundsā¦
I get where youāre coming from. I hope that at least their deadline is not meant in a way that you have to decide before March 27th, so I still have time to await their official feedback.
Sorry about this. You do indeed need to use the āimmediate renewalā option. It will bill you now (rather than in the future), and it means that the 12 month term on the Pro license starts now. You should also get a refund for any outstanding months on your Plus license (or possibly a credit against the Pro license - either way you shouldnāt end up paying twice).
What the store is saying about the scheduled renewal is incorrect - I donāt know the reasons but unfortunately it did not get updated with the correct messaging for this situation. Iāve also flagged the āUpgrade an existing Unity Plus licenseā page as needing clarification on this, though given that the offer ends tomorrow I suspect it will probably not be updated now.
Yeah this was my feeling, though to be honest UT have consistently come through for both myself and the community in the past ( well, at least before this stupidity of last year ) I wasnāt going to count on it and after my forth re-reading of the language I decided to just immediate review late last night, as its also unclear if its before 27th or on the 27th.
As others have mentioned, I feel UT need to give Plus users say an extra weeks grace due to the unclear communication between emails vs the Manage subscriptions page ( which I would say is the one people would trust more ). Email all remaining Plus users and clarify they will need to use immediate renewal within the (grace) next week.
I agree, and I would even go further: Allow those folks who selected the āwrongā option to switch at the time the subscription page confirmed. Everything else would lead to another uproar.
This sounds as if the subscription would end immediately. Can you confirm that this is not the case, and confirming this dialog will just disable the auto-renewal?
Besides: Why do you want people to confirm that they are ānot currently using Unity Plus or Proā if they even have 1yr left on the just renewed Pro plan?! Does anyone at Unity ever have a close look at your payment and subscription processes?!
Yeah I had a look at disabling auto-renewal too as its highly doubtful iāll be sticking on Pro after the sub ends as I cannot justify the 5x price increase for my remaining Unity client work. I might be able to make it work, I might just stop Unity development, will have to see in a year.
As for auto-renewal, there was a link at the bottom of the page to cancel, which popped up a dialog box asking why and Iām pretty sure I had to then contact support by email in order to do it! It is not consumer friendly and iām kinda stunned its even legal in the EU to not provide a simple one click method to disable it.
Again I feel UT is just failing so hard on communication and customer relations, especially since the terrible changes to the license. I have no doubt in my mind that they were in no position to actually provide the necessary services required for their initial āinstall feeā, which would have come into affect in January and iām not sure they will when Unity 6 gets released. It just feels like no-one is really directing this and getting all the various departments to work together to provide a coherent customer experience.
Yep, sadly this. Well, not sad for me, Iāll be saving money. Sad for Unity.
Plus was a weird tier. The benefits were never huge and mostly the splash screen. I guess the Plus subscriber count was very low to justify this change.
