We’ve been required to integrate LevelPlay/IronSource as our mediation platform. After integrating the SDK, as part of IronSource’s partnership or acquisition by Unity (we’re not clear on the exact terms of their deal), we worked with our developers and republished our games on various app stores. However, shortly after, we were shocked to receive an email informing us that our IronSource account had been deleted. This has caused our games to crash immediately upon launch, resulting in major disruptions for our entire player base.
We’ve reached out multiple times, explaining that this must be an error, but we’ve received no response. This situation is severely impacting our operations, and we desperately need assistance to resolve this.
It’s unacceptable to be forced to install the SDK and then experience this kind of service disruption without communication. We’ve sent three emails and support tickets, but all have gone unanswered.
After researching online, it seems this might be a recurring issue with IronSource, as there are reports of accounts being closed without notice or explanation. We’re hoping to get some clarity and support as soon as possible, as this issue is critical to our business and players.
This is outrageous and egregious !
As a point of comparison, Google’s AdMob provides warnings, explanations and a grace period to address issues in case they are unintentional or due to misunderstandings.
I had hoped that “Ironsource” had cleaned house since the merger (and runtime fee debacle). 
@MadGraph How long had you been using Unity Ads prior to this forced shift to LevelPlay?
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We’ve been using Unity for the past 10 years, including Unity Ads since they first launched.
Now, we find ourselves in a frustrating position where neither Ironsource nor Unity are addressing or responding to our concerns. This lack of communication isn’t just disappointing—it’s directly impacting our business, leaving us completely in the dark.
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Just happened to us as well, with no response when asked for more details in the support. Never before have we received any warnings that anything is invalid with our app traffic, never have we purchased any sus traffic.
My guess is, that it’s because our Advent game mostly earned money yearly during December, having no bigger earnings throughout the rest of the year, which triggered some automatic AI that signed it as an invalid traffic.
This one or I don’t know - some of these 10 monthly players coming to our games without user acquisition enabled…
Unfortunately as we haven’t received any response from the support except for the confirmation, that they can’t help with that one - probably we’ll just need to move forward, unless @MadGraph found any solution since they’ve posted their case.
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Hey, sorry to hear that. Unfortunately, it’s still the same on our end. The IronSource team has never answered any of our emails/messages. Same goes for Unity. No one seems capable of providing proper support.
It’s disappointing to see business handled this way. Hopefully, karma will take care of it.
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The IronSource team’s support is very bad. They open and close tickets all the time. It’s very chaotic. Instead of the same ticket being used until we have a solution.
In my case, I tried to migrate my game to use the new Ads Mediation package, but the IronSource team doesn’t want to activate my account and doesn’t give a plausible explanation as to why.
We wasted development time doing the migration and they simply don’t want to activate the account, even though the game has been live for 3 years.
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After we gave up on the migration, our IronSource account was mysteriously activated. Let’s try using it now.
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Wow. I truly recommend you find something else.
On our end still closed, and no answer for the past 6 months.
Following up on more time today
