I need help with a error with my splash screen.

Thank you for reading this. I have been working on this issue for two days now and I am lost.
I created a Choices game for the google play store. Everything seems to work fine except that at the beginning after the splash screen logo, it will freeze with the Splash screen background and stay there for about 10 seconds and then continue to the game. I want to say that I am an experienced artist but a beginner when it comes to programming. Here is a link to the app, It’s created for android using google play. Hopefully you will see what I mean and help me out. https://play.google.com/store/apps/details?id=com.Jentertainment.Thenotsogreatadventuresofjack

I also made a video showing the issue you can see it here

As for the code the game was made using a drag and drop code type engine from the unity store called vinoma
( Like i said I am an artist still learning to code.) Thank you so much for your help in advance.

I’d start here:

Specifically, in the Android section. What you really need to find is the log files to determine if you are experiencing a crash / and if so, what is crashing. With the log files, you at least might be able to start to find the root cause

Thanks for the information I appreciate it. I looked into it and there appears to be no crash info. I’ve looked for info all over the Internet but found nothing. On an interesting note I did a pc build using the same code and was able to replicate what you see in the video. So it’s not just an android problem. Could it be a settings issue? Thanks again.

I’ve seen this before a while back, but unfortunately I can’t remember the specific details. I think it had to do with trying to connect to a server, and wait for it to time out before the game could load.

Not sure if that helps at all, but hopefully that gives you something to investigate at least. (i.e. try starting with airplane mode, etc.)

I’d have to see it first hand. But that means it is probably a crash, you’d need to open the log files to find out where it crashed. As a complete shot in the dark, I’ll put 5$ down on missing shaders in the build.

At this point I’ll try anything. I’ll go get some info on the subject from the documentation and give it a shot.

What version are you using? The freeze is likely because the scene is still being loaded or initialized. We draw the splash while the first scene is being loaded in the background, if we finish the splash before loading then we pause on the background like you see. We have some fixes to speed this up on Android in a future patch although they won’t eliminate the wait. One way to work around it is to have an empty or smaller scene as your first so that the loading is quicker. Then additively load the main scene and show some loading screen while you wait. You could also just pad out the splash screen with more logos or a longer logo time to fill although you will need the fix I mentioned for this to make much difference.

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That actually sounds like a really good reason as to why this is happening. After reading your post I decided to try adding more logos ( They have a nice, relevant icon that says loading, so that it wont be too out of place.) I counted the second that it took for it to unfreeze in the previous build, and that’s how long it set up the logos for. Unfortunately this did not fix the issue the logos did their thing and then froze again after the logos. Now to add insult to injury now the app crashes after the logo. The only thing the console then shows is (Sending message the header failed) I’m stumped as to what it could be. Also i would like to say again that i really appreciate the help i am receiving.

Oh, the version of unity i am using is 5.5.0p4

Could you file a bug report? A crash sounds like something else.