Hello Unity / ironSource team,
My ironSource Ads account has remained pending approval after 10 full working days.
On August 8, 2026, I sent the requested verification from the developer email address publicly listed on my Google Play store page. The email included:
- The live Google Play application link
- The email address registered with my ironSource Ads account
- Original account review ticket 00920718
I received confirmation that active support ticket 00925221 was created and is currently under review.
Could someone please confirm that ticket 00925221 is correctly linked to account review request 00920718 and escalate it for manual review?
The ticket link currently displays “Invalid URL: Record does not exist”.
Thank you.
Hi @Nonbutech,
Your account is now approved and the ticket is closed. Apologies for the delay.
Regarding the “Invalid URL: Record does not exist” error you are seeing - this likely happens because you sent the email to ironsource-account-review from an address that does not match the one you use to log in to the Unity dashboard. Going forward, if you use the same email in support requests, as the one you use to log in to Unity, you should be able to view the ticket in https://support-ads.unity.com/s/ .
Best Regards
Unity Support Team
Thank you for your help. However, the following message is still displayed in my dashboard:
“Your ironSource Ads account is pending approval. We’ll notify you by email when your account is approved.”
I have already signed out and signed back in, but the message remains. I also haven’t received an approval email at either of the email addresses associated with the verification process.
Does the account status need some time to update, or is any additional action required on my side?
Thank you again.
Hi @Nonbutech ,
This should be fixed now, please check your dashboard again.
Best Regards
Unity Support Team
Yes, the verification pending message is gone now. Thank you so much again for your help!