Hello,
I purchased an asset from the Unity Asset Store and the payment was successfully charged to my credit card. However, the asset was never added to My Assets and I cannot download it.
I have already submitted a support ticket, but I have not received a response yet. I also tried another card and encountered further payment/account verification issues.
The asset has not been downloaded. I would like Unity to either manually add the purchased asset to my account or issue a full refund.
I am also experiencing organization verification and Unity AI access issues, so I am concerned that there may be a broader restriction or problem with my Unity account.
Could a Unity staff member please review or escalate my support request?
Thank you.